bms-cat-diamond-restoration-charlotte-7ffed228

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

BMS CAT & Diamond Restoration Charlotte

amr-heating-and-cooling-inc-c9676f3c

AMR Heating And Cooling, Inc.

31-w-insulation-14aa3223

31-W Insulation

home-services-at-the-home-depot-9322f629

Home Services at The Home Depot

This page contains relevant information of Sears Appliance Repair in Concord, Concord, NC which locates in your area. You can get to know detailed info of the hvac repairing service like opening hours, addresses, phone numbers.

Sears Appliance Repair in Concord, Concord, NC | HVAC Near Me

Parts costs seemed reasonable although labor charges appeared a bit excessive.  Good diagnostics, cordial and professional service.  I would call upon Sears Home Services in the future.

Thank you so much for your 5 star rating! We are happy to see that you had a great experience. We thank you for your business!

* Tim did an excellent job. He explained what the issue was and had the part with him as well. Couldn't be happier. He cleaned and performed job thoroughly.

Thank you for sharing your great rating! We thank you for choosing Sears, and hope you recommend us to your friends and family.

After spending over $500 dollars I have to jiggle the door if I want the microwave to work. Poor workmanship. Sears need to find a different service provider

Dear Thomas, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please send us a message to https://www.facebook.com/SearsHomeServices/, with your name, address, and phone number associated with your account. Please reference this review, thank you

The technician was on time, courteous, and efficient.  Unfortunately, he was unable to fully repair the refrigerator...it was defined as an "unrepairable problem", which says more about the Sears Kenmore Elite than it does about the technician.  He did suggest we try emptying and unplugging the refrigerator for a day as a possible solution, and we're waiting to see if that worked.  He was great, but I spent over $200 on a visit to learn I had an intrinsic problem with this Sears product.

We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!

My refrigerator compressor failed.  A technician diagnosed the problem  and ordered the necessary parts.  After the parts arrived, I had to wait 3 weeks for a follow up technician to come and install the parts.  The   technician did show up on time and installed the parts but left knowing full well that the refrigerator still did not work.  I called and complained and was told that I would have to wait over two weeks until another technician could come and make the proper repairs.  I said that this was unacceptable and that I wanted to talk to a manager so that I could get a technician immediately.  I was told that a manager would return my call within 24 hours.  The call from the manager never came and the problem is still unresolved.  Now,  I'm still waiting.  The only reason I gave this company one star is that I wasn't given the opportunity to offer less.

Donald, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to  https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

Very disappointed in the quality and value of this product. I purchased this refrigerator two and a half years ago and have had two service calls. This latest call was because it stopped getting cold. After placing the service call I had to wait two days  before the INDEPENDENT service technician came out. He replaced a fan and told me if I still have problems, to schedule another service call. That made me feel as though he was not sure of his work. 5:30 rolled around and I decided to make another service call when it appeared that this refrigerator was showing no signs of getting cold. After waiting another 45 minutes on hold, the scheduling lady told me I HAVE TO WAIT 24 hours before scheduling another service call. I told her that I didn't want to wait another two days before receiving service. She said I wouldn't and they would put me on an emergency status. What a joke. They scheduled me out ANOTHER two days. The day before he was to arrive, he left me a voicemail stating he ordered the part but it has not arrived and it might get shipped to me, so he would not be out on the scheduled appointment time. Now it's Friday which means I will be without a refrigerator another weekend so I called sears again to complain, only to find out there is no one to complain to. After waiting another 50 minutes on hold and getting transferred three times, I got disconnected. At which time I gave up. I'm done with Sears

Took OVER 1 week to get a phone call back to even SCHEDULE an appointment. Waited 5 days for day of repair, repairman called me and asked what was problem- I told him heating element went out (dryer not drying). He stated that No Need for him to come out and look at it, since he would need to order heating element. Over ANOTHER week, before part was received and repairman able to come out. Did replace heating element, and is drying clothes now.....But DID NOT put dryer back together. When I got home (my 18yr old son was there during repair), I noticed that the face plate has just been layed on front of machine and one side was attached. Other side is not attached and I am able to pull face plate off on that side with my hands; screws were lying on floor. Needless to say, I'm waiting ANOTHER week for them to come out and fully put dryer back together- although I am able to at least dry clothes now without having to go to laundromat for the 4th week in a row.

Dear Angela, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please send us a message to https://www.facebook.com/SearsHomeServices/, with your name, address, and phone number associated with your account. Please reference this review, thank you

This rating is extremely low for 2 reasons. 1. The rep who helped setup the call initially did not make it clear there was an $89+ diagnostic charge. Lets be clear here. The issue was a torn rubber seal. It keeps heat from escaping the dryer. The tear was visible, I knew the part#, etc. The first guy who came, didn't bring the part. I had to pay 1/2 the $300 cost for repair. He ordered the part and a new date set for install. 2. New rep comes, installs the part but informed me he had to "cut the seal" to make it fit. Now get this, the original tear was at the bottom of the door opening. This spot gets the most wear and tear as you load and unload clothes. He made the cut in the same location. I had to escalate to Sears that their 90 day warranty is useless as the new seal will surely begin tearing soon since it was cut purposely by the installer. 3. They sent another rep within a few days, I explained the issue. He clearly understood the problem. They had to order the seal again. 4. The same guy who came the last time was the one who came back. He installed the new seal "and did not have to cut it to make it fit". So my rating is based on all the interaction up until the last rep came. If I was giving a rating on him and his service of installing the seal, he would get 4 stars. All the rest of the interactions, 1 star.

David, thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We take all reviews as feedback on how we can improve our service. We appreciate your business and hope to assist you in the future.

The repairman showed up for the first appointment and made a diagnosis that it was a kids sensor that was bad. He made secondary appointment for June 17th and didn't show up. There was no call to inform us they were not going to show up.

Thank you, Dear Kenneth, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message, thank you

There were two phases to the repair of my equipment.  The first repairman checked and ordered  parts for repair of my equipment.  I did not know the parts would be sent to my home.  I did not  know exactly what parts to expect and when they would arrive. Three different parts arrived over several weeks. It took approximately two months from scheduling the service and the service to be completed.
I received a phone call for a repair date that I did not schedule.  The repair date gave an eight hour repair window on that date.  The gentleman that did my final repair was excellent in his knowledge and thoroughness.  Although Sears sent a wrong part to my home, he did not let that stop him from making a repair that day.  He traveled to the nearest hardware store to get a part that would work.  He gave instructions on the care of my equipment and was very pleasant while carrying out his duties.

Sears Appliance Repair
Concord, Concord, NC

Services

Sears Appliance Repair Reviews

4 stars based on 291 reviews

Map & DirectionsDirections

Nearby HVAC Companies in Concord