BMS CAT & Diamond Restoration Charlotte
Park, Concord, NC

BMS CAT & Diamond Restoration Charlotte Reviews

4.3 stars based on 78 reviews

Featured Comments:

• R

  Rashida Brown

  1.0

  I usually do not write reviews but the service that BMS provided was overwhelming poor quality.The project manager contracted out the work and the entire job took 6 months to complete. During this time our home was not a priority and it was obvious by the next to none interaction by the project manager from the start of the repairs. We were charged for work that was not done, did not pay for ruined food due to them leaving our refrigerator unplugged. We were charged for a large amount of wood to repair flooring and then they turned around and took the remaining bundles of the wood back but we were charged the full price as if they used in our home for the repairs. We were also charged for extremely large amount of boxes and packing materials that were never used. The cleaning crew was worthless and did not clean home and I had to clean my home myself and was charged as if they did. The packing crew used a spare office space to throw pillows and other house goods on the couch and floor but stated they packed and unpack from boxes. The moving crew they hired broke our recliner couch and until this day it has not been repaired. BMS removed insulation under the home during the mold restoration and never replaced the insulation until we told the project manager it was not replaced. Needless to say our home heating was working over time to keep our 3,500 sq ft home warm. BMS was also to paint the kitchen but ultimately did not and we had it painted ourselves out of our own pocket and clearly in the itemized breakdown of work it states they were to paint the kitchen walls. My warning is to look over the final bill to make sure you are not being charged for labor/work and materials that were not used or done. I would not recommend BMS for any home repairs. When we questioned the final over inflated cost we were threatened to have a lien placed on our home if we did not turn over the check to them.

• D

  Donna Austin

  1.0

  We had a busted pipe in our living room. The clean up group was wonderful, but can’t speak so highly about the clean up. I ask them to pull wallpaper off my bathroom wall then paint. They assured me it would be better to cover the wallpaper & paint. I trusted them, but you can see it didn’t turn out very good at all. They also came back to fix some bad spots on my bathroom wall. They must have used a different roller, because you can see roller markers all over the wall. They sent the clean up crew out. Two ladies came while we were at work. They were at my house for 30 mins (according to our cameras) & there was dirt still on the floor. Took more calls to get the clean up done.

• W

  Wendy Morgan

  5.0

  Will from BMS was great. I called him with a concern about the location of my garage door opener and without any hesitation he said he would take care of it. He arrived early, relocated the opener and started over on our drywall repair. Great Service!

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