Sears Appliance Repair
Military, Chesapeake, VA

Sears Appliance Repair Reviews

4.1 stars based on 134 reviews

Featured Comments:

• D

  Darcy Kuehn

  1.0

  Appointment 1 scheduled 8a-12p…by 6pm, after calling every hour after 12pm no one showed, no explanation, rescheduled. Appointment 2 scheduled 8a-12p… called every hour after 12pm, told tech would arrive in 20 minutes, 4pm received a call, the tech never came to work. Appointment 3 scheduled 8a-12p… tech shows at 9a, works on fridge and gets it running, bags tools and leaves without talking about the service. I inspect and have all the trash left behind, not cleaned up and extra screws. Extra screws!!? Pulled out the fridge and the back panel is bent up (pictures below). It is cheaper and less frustrating to buy a new fridge than use this service.

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  Response from the owner

  Thank you for taking the time to bring this to our attention, Darcy . We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

• S

  Steve Edwards

  5.0

  Our technician was very personable and full of knowledge. Took the time to explain what was causing our issue (not a mechanical issue as we had thought). Offered up several solutions and lots of advice. Would definitely use again.

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  Response from the owner

  Thank you so much for your 5 star rating! We are happy to see that you had a great experience. We thank you for your business!

• J

  Jessica Drake

  1.0

  The technician was wonderful. Sears, on the other hand, has made a terrible corporate decision to make repairs trademarked so only their technicians can do them and priced the repairs so exorbitantly that buying a new appliance is the only sensible decision. When I bought a top of the line Elite product I expected it to last more than 3 months beyond the warranty and I expected repairs to be an affordable decision to keep it running. This 27 year Kenmore loyal customer just trashed her last Kenmore product and will be buying another brand.

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  Response from the owner

  Jessica , we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

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