Sears Appliance Repair
Slide, Lubbock, TX

Sears Appliance Repair Reviews

4 stars based on 100 reviews

Featured Comments:

• R

  Reyna Everett

  5.0

  Had originally scheduled for 3.14; called at noon on 3.3 and said could come at 1 pm. Fantastic! Great work and rapid. Highly recommended.

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  Response from the owner

  We are so thrilled you had a 5 star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!

• D

  David Lamprecht

  1.0

  I had some electrical issues on my house (not the dryer) however the dryer was not working. Called warranty company (choice home warranty. They are junk also but thats another story) I got an email at 8 on the day of saying they were going out I called and canceled at this point I knew the problem and he wasn't going to be able to fix it. Sears said ok got it canceled no problem. Dude showed up and. Plugged it in said it was fine... which it wasn't still didn't have 220v to power the unit, and charged $45 my mother in law (who was at the house) paid the guy with a check. Two weeks later. I get a bill for another $45. I called and explained they said no problem... then 2 weeks later another bill second notice $45. So I called again. Told them the same story they said I need to talk to warranty department. Seems to me like left had has no idea what the right hand is doing. As far as the work goes I'm sure the tech did a fantastic job pluging in my dryer...my issue is with billing and customer service.... and choice home warranty

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  Response from the owner

  Thank you, David, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our repair service. If you would please message us with the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

• L

  Ladora Sanders

  1.0

  Normally, I rave about the quality of Sears technicians, but this particular technician was awful. The first time he came out, he did a diagnosis and refused to listen to an explanation of the problem. He was hostile and aggressive. Then, he failed to order the correct number of parts for service on the follow-up visit. But, he didn't even show up for that visit. I waited an hour and had to reschedule. On the third visit, he showed up, told me that he discovered there weren't enough parts and closed the repair ticket as completed. He gave me his number and said to call him personally when the parts came in and he would come over that day or the next. Then, he closed the repair ticket and left. He did not do any repairs at all and he was scary hostile. It took me two hours on the phone to reschedule and my unit still isn't fixed.

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  Response from the owner

  Ladora, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

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