Sears Appliance Repair
Airport, Traverse City, MI

Sears Appliance Repair Reviews

4.1 stars based on 262 reviews

Featured Comments:

• C

  Cecilia Billings

  1.0

  I called Sears repair to set appointment for my lawn tractor. They canceled first appointment said tech got in accident and they would call the next week. They didn't call and after a week of frustration I got another appointment. Today tech came and he didn't do lawn tractor repair. WHAT????? Was told the tech who did mower repair quit. They lied to me and I don't know why they sent this guy out when he couldn't do the repair. Think twice before using this company!!

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  Response from the owner

  Thank you for taking the time to bring this to our attention, Cecilia. We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

• M

  Mike Odonnell

  1.0

  * Thank you, Darron. Your work at my home is everything I could expect. You are a credit to your profession! It is due to NO fault on your part that the repair work we need on our washing machine could not be done; the cost was ridiculously too high, and way beyond reasonable.

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  Response from the owner

  Mike , we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

• H

  Heidi Flake

  1.0

  Where do I start. Our refrigerator stopped working over 3 weeks ago and we requested service (as it is still under warranty) for the repairs. The tech came out and told us that the part (condenser) were under warranty would be covered however once they changed those parts it would no "talk" to the motherboard of the refrigerator as they had so many issues with the factory condensers that they outsourced a new universal style condenser and that would cause it to not work properly, which meant we had to pay for a new motherboard out of pocket. We agreed to pay because we didn't want to wait for them to order the parts and figured we would pursue why it should cost us out of pocket for something that was not our issue. The tech ordered the parts and set up an appointment for a week later to have them come back out to complete the repairs. Today is the day they were supposed to be here and they did not call or show up for the allot time frame they gave us. When we tried calling (which we had done several times over the past week to figure out the charges) we are told that their system is down and that they cannot give us any information. I had to take a half day off of work to be here for the technician to do the repairs just to have them not show up and have no answer to when they will show up again, meanwhile I have no refrigerator. This has hands down been the worst experience I've had with any company. I get the system being down I suppose but asking us to just keep calling every 3-4 hours to check if their system is back working is absurd.

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  Response from the owner

  Dear Heidi, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

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