Sears Appliance Repair
Mall, Fairmont, WV

Sears Appliance Repair Reviews

3.4 stars based on 8 reviews

Featured Comments:

• P

  Philip Wellman

  5.0

  I remember the Sears I knew between 1972 and 1976, excellent repair facility, 15 trucks and 25 repair men! A man Gene Sapp was the service manager! That was a great store way back then! Phil Wellman Operating Superintendent Carol Simmons Manager

  ---

  Response from the owner

  Dear Philip, Thank you so much for your 5 star rating! We are happy to see that you had a great experience. We thank you for your business!

• C

  Claire Marnic

  1.0

  Will never use Sears repair service ever again. Highly unprofessional!! I had technicians come and do diagnostics on dishwasher and fridge. Dishwasher was fixed that day but had to wait for part on the fridge and a new service day to fix the part. Took off work and waited around from 8-5. Called around noon to the customer line and they told me to wait around till 5 someone should be out to repair my fridge. i waited all day and no one came. I tried to speak to a manager but the supervisor told me the managers don't take phone calls. NOT ACCEPTABLE! I can't take off another day of work For them to fix my fridge so I will be repairing myself. If you are contemplating using this place for business. I would advise otherwise. Don't waste your time or money.

  ---

  Response from the owner

  Thank you, Claire, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message, thank you

• R

  Ron Haun

  1.0

  It was a waist of time calling. The guy that came was ok, however, he was unable to find the problem. The suspected part that needed to be replaced was said to be out of date and unavailable. So, the visit cost me $95.00 with no results. I do not plan to ever call your service again. Do not know why you ask for this because I know it will go nowhere. I f you want to do the right thing refund my money.

  ---

  Response from the owner

  Thank you, Ron, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please email the name, address, and phone number that is associated with this issue to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

More reviews (2)