Sears Appliance Repair
Cortland, Warren, OH

Sears Appliance Repair Reviews

3.9 stars based on 11 reviews

Featured Comments:

• R

  Robert Barasch

  5.0

  Technicians were very knowledgeable and professional. Had to order parts for my refrigerator, and scheduled the return trip the same day they ordered the parts.

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  Response from the owner

  Thank you so much for your 5 star rating! We are happy to see that you had a great experience. We thank you for your business!

• T

  Tracie Jones

  1.0

  My review is about the company, not the repairmen. The guys that came out are fine. My complaint is that they are what is standing between me getting a replacement refrigerator from LG by refusing to say my fridge, still under warranty, cannot be repaired. They have been here 5 times, fixed it 5 times, it only lasts a week then fails. Then I have to wait forever for another appt. My repairman said they aren't allowed to say it can't be repaired. Probably because they make money for coming out as many times as it takes. I have not had this fridge since Sept 11, this is Nov & my next "earliest available" appointment isn't until Dec 11. I already know LG is a bad company that sells bad products, but if Sears (A&E) would just junk this, I could get a new one. Because of this, I'll skip their brand when purchasing my next appliance too.

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  Response from the owner

  Thank you, Tracie, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message, thank you

• M

  Michael Sylvester

  1.0

  The service man could not identify the whirlpool refrigerator I had. He spent five minutes trying to look up the ID number inside the fridge. Then he looked underneath the fridge for about a minute and said he couldn’t see a leak. Can’t help me. Then he said that’s $90.00. When I tried to use gift cards which are accepted, he didn’t know how to use them. It was like a first grader came out to my home.

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  Response from the owner

  Thank you for taking the time to bring this to our attention Michael! We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help get things moving in the right direction. If you would please email the name, address, and phone number associated with the order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter

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