Sears Appliance Repair
Park, Broken Bow, OK

Sears Appliance Repair Reviews

3 stars based on 4 reviews

Featured Comments:

• K

  Kelley Kingston

  1.0

  RIDICULOUSLY POOR customer service CALL CENTER. I called "Broken Bow, OK" store which connected me, after multiple menu options, with a tech that barely spoke English and mistakenly scheduled me for Kenmore dryer repair instead of the Kenmore refrigerator repair that I requested. The tech had my address in ARKANSAS as opposed to OKLAHOMA where I actually live. When I called to correct the errors the SEARS tech said SEARS didn't work on KENMORE. THIS CALL CENTER has disgracefully poor business practices.

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  Response from the owner

  Thank you for taking the time to bring this to our attention, Kelley Kingston. We hate to see that you have had this kind of experience and would love the opportunity to take a look to see how we can help out. If you would please email the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.

• D

  David

  1.0

  Customer service, professionalism and doing right by the customer should be higher on their standards and priorities. Not showing up for an appointment then sending a survey asking how my experience was with my technician that day, and then deny i had an appointment schedule for that day.. Still no response from customer service...

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  Response from the owner

  David, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.