Sears Appliance Repair
Elk, Elkton, MD

Sears Appliance Repair Reviews

3.7 stars based on 6 reviews

Featured Comments:

• R

  Ralph Simpson

  1.0

  Yesterday (April 27), I had a negative experience with this organization. Despite scheduling my appointment back on April 17 for yesterday (10AM-2PM) and receiving an e-mail promising the technician's arrival at my home at 11:06AM; no one visited my home. Furthermore, I received no notification that there would be any delay until 30-40 minutes after 2PM. This is after I initiated a phone call to this organization and held for 10 minutes to find out what was going on and was promised a phone call from the technician. I ended up having to postpone a 2:30PM commitment due to the uncertainty of my appointment being kept. Though I spoke to the technician and 2 people at the call center; no one was able to finalize a decision on my request to have the Diagnostic Fee waived upon rescheduling my appointment. If there are any other options besides this organization to repair your appliances; I suggest you take them and stay away from Sears Appliance Repair!

• L

  L K

  5.0

  Efficient, Professional and Wonderful Attitude Technicians. The Initial customer scheduler is as pleasant as well. A discount applies if you have more repairs scheduled.

  ---

  Response from the owner

  We are so glad to hear that your technician was excellent during your service experience. We greatly appreciate your feedback. Thank you for choosing Sears!

• K

  Kevin Stehl

  1.0

  They just use this as a way to try to upsell you the Sears Home Warranty. They are not actual repairman. Don't use them!

  ---

  Response from the owner

  Dear Kevin, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.

More reviews (2)