Sears Appliance Repair
Chestnut, Bradford, PA

Sears Appliance Repair Reviews

4.1 stars based on 120 reviews

Featured Comments:

• J

  Juan Sanchez

  1.0

  The first technician that came out wasn't sure what was wrong so he guessed. He said if that wasnt it they would take it back and use it toward the other part. He never told me the part would be delivered to my house. The part was delivered to the wrong house and another part had to be ordered. We waited over a month to get our washer fixed. Sears service did nothing to try and help get the situation fixed quickly. They also never gave me a tracking number to track my parts while in transit. The second tech that came out was awesome he did a great job. Sears customer service read from a book and never answered my questions. I paid for more than half the job upfront. And waited forever to get anything done. The management there did nothing to help or even understand my frustrations. Sears service absolutely sucks.

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  Response from the owner

  Thank you for taking the time to leave us your rating! We hate to see that you had a less than great experience and would like to hear a little more about it. If you would please email the name, address, and phone number associated with the order to [email protected] we can take a look at what is going on. We appreciate your business and look forward to assisting you with this matter

• J

  Janet Kerstetter

  5.0

  This was a wonderful experience. I was told by several other repair services that it would be at least 4 to 6 weeks until they could even look at the mower. Sears was there and made the repair within 24 hours. The serviceman was polite and informative. He had the part on the truck and I was cutting grass within an hour of his arrival. Great Service!

• b

  brenda b

  4.0

  The service maintance man was great .The people at customer service not so much. The original call I made I said repair on riding tractor ,but the service tech received order for push mower. After that order had to be fixed up ,they gave him the wrong address of where to go. I am glad that I had told the tech to call me when he was near our location .

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