Scott's One Hour Air Conditioning & Heating
Center, Lakeland, FL

Scott's One Hour Air Conditioning & Heating Reviews

4.5 stars based on 309 reviews

Featured Comments:

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  Nicole & Jason Brannen

  2.0

  We've used Scott's One Air numerous times at our personal home and our rental homes. The techs have always met our expectations but challenges with office organization and miscommunication has led us to find another company to give our business to. The latest in a string of similar instances - Scott's One Air initiated a call to us and stated that we had one service left on a package that we bought. I said that I thought we didn't have any active packages currently. The caller checked and said that I was correct but that one service was left and they were still going to schedule that last service. I was busy at the time of the call and this was at one of our rentals so I needed to call the tenant regarding scheduling. I asked if I could call back. Yes, I was told that I could. I called back and a second person had a hard time finding our account. (Multiple houses = multiple accounts and no one ever seemed to be able to identify accounts accurately.) After some time on the phone, the person found the account. She confirmed the package was inactive but also saw we paid for one service in the package that hadn't been done. We agreed they would call our tenants directly to schedule. After this hadn't been done for a week, I called back and went through all this with another person. They said they would call the tenant ASAP and did. (The service was scheduled about a month in advance.) THIS MORNING, we get a call from Scott's One Air telling us our package is inactive and we will be charged $137 for the service set to happen in a window of 8 am to noon TODAY. I explained all the background that we did not initiate this service, that the tenant had made arrangements to stay home for the service and asked them to speak with management to get this service done as a courtesy given the background. We were put on hold for a lengthy amount of time (~10 minutes) and when the rep returned we were told that we would have to pay. We cancelled the appointment and won't be using this company again.

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  Pete Ayers

  5.0

  Team showed up on time and went right to work. Had a few communication issues but smoothed them out. Installation took about 5 hours give or take a few minutes. When completed everything looked great. Since I do have a little knowledge on hvac I did not have a lot of questions. I would highly recommend One Hour Air Conditioning. Great service and again great job on the install.

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  Response from the owner

  Hey Pete, Thanks for the positive review! We love hearing from our customers – especially when our service is able to make a positive difference to them. Thanks again, and we hope to see you again soon! Scott’s One Hour Air

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  Miles Ralston

  5.0

  Can’t say enough great things about this company. Customer service is A+, they operate 7 days a week, and of course fixed our AC issues. Pricing is fair too. I called Saturday morning around 10a and the next available appt was 2 hours from then! Had to schedule it for Sunday, and they were here right on time that morning. Very punctual and flexible with scheduling.

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  Response from the owner

  Hey Miles, Thanks for the positive review! We love hearing from our customers – especially when our service is able to make a positive difference to them. Thanks again, and we hope to see you again soon! Scott’s One Hour Air

More reviews (7)