Scott's Heating and Air Conditioning
Pine, La Grande, OR

Scott's Heating and Air Conditioning Reviews

4.7 stars based on 52 reviews

Featured Comments:

• J

  Justin Champion

  5.0

  Absolutely Fantastic experience. Our Technician arrived on time and was absolutely professional (even the dog loved him). The problem with our furnace was worn-out sequencers but they weren't standard parts anymore... The guys from Scott's found workable replacements and installed them right. Based on this experience, If we have need of further HVAC repair or installation we'll definitely choose Scott's to do the work. Positively fantastic.

• B

  Bre Hays

  1.0

  I went through Scott’s in 2020 when I was having issues with my Air conditioner. They came out and got it working. I never received a Bill In the mail and they sent me to collections. As soon as I was made aware, I paid it in full. I’m always prompt with payment and would have paid ASAP if I received the bill via mail. Fast forward a year and my furnace is not working. I called and they scheduled me a week out. They didn’t call until my scheduled appointment time to let me know they will not service me because of the prior billing issue. I explained to her what had happened about the bill and she denied me service. I have a friend who works there and knew as well because he was going to make sure I got the Bill so I could pay it quickly. I’m frustrated because I’ve been using them for years and they waited until my appointment that I had been waiting for (it’s cold and I have no heat and an infant at home) to tell me they won’t serve me. I found it extremely unprofessional and do not recommend them.

• J

  John O. Rose

  5.0

  Got a new house, needed a new thermostat. Unit I bought did not operate as per the instructions. Russell (the tech) showed up early! (Scott's sends out a text message notifying the customer that the tech is on the way) Very personable and professional. Identified the problem (thermostat wiring diagram was wrong) and wired it properly. Russell then let me know that the condensation line from the furnace was improperly routed (home inspector notified me that the line was broken and needed replacement and had damaged one of the ducts) and not up to code. I called Scott HVAC again to get the condensation line replaced and re-routed and to fix the damage to the duct. Russell arrived early again! Duct damage was much more extensive than the inspector had seen. Russell et. al. replaced and properly routed the condensation line and repaired the hole in the ducting. Again, very professional and personable. Quick work done right. I've signed up for a maintenance contract for my HVAC systems with Scott's. They are the folks I want showing up when something needs attention. Monica in the office is great, too. I recommend Scott's without reservation. *John Rose

More reviews (2)