SchagrinGAS Company
Ball, Elkton, MD

SchagrinGAS Company Reviews

1.7 stars based on 9 reviews

Featured Comments:

• J

  J Goodman

  5.0

  Each time I call to speak with customer service, Charlotte is always so pleasant and willing to take the time to address our needs. We appreciate such kindness. Thank you.

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  Response from the owner

  Thank you so much for your 5-star review. We will pass on the kind words to Charlotte.

• D

  D CHIPPS

  1.0

  Horrible! Call the Better Business Bureau and you will hear a number of complaints regarding Schagrin Gas. I was a loyal customer for decades and they ripped me off for hundreds of dollars in the end.They did not care about the years of customer loyalty and good payment record. They do not care about customers; only about getting as much money as possible from you by any means necessary. For goodness sake, do NOT sign any contract with them. The fine print will bite you. I did call the BBB about them after finally cutting ties with them and I was told that there were numerous previous complaints against them. BEWARE!

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  Response from the owner

  Good Morning, I would first like to apologize about the experience that you had with our company. That is not how we handle things, so again I am sorry. We tried to look up your account but could not find any information. Our office manager would like to speak to you to help and rectify the situation. Her name is Susan Woods and she can be reached at 302-658-2000.

• B

  Betty Rykiel

  3.0

  AVOID THIS COMPANY! Once you sign a contract with them, you have sold your soul. It’s extremely difficult to change companies because they own your tank and you never have the option to buy it from them. If you choose to go with another company, you will have to pay them to remove the tank as well as the propane you paid them to put in. Also, I’m not sure if you can schedule deliveries, if you can, I’d suggest doing so to avoid them filling your tank the week of Christmas like they used to do to me every year.

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  Response from the owner

  Hi Betty our terms and conditions are stated in our contracts. As far as buying your own tank, for serious liability issues we do not allow this. You can certainly sign up for deliveries we base it on your usage. If you would prefer us not to fill you up before Christmas you can can call our office and they can make a note on your account to prevent this in the future. If you have any questions please feel free to give us a call at 302-658-2000. I hope you have a wonderful holiday and a great New Year. 🤍

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