Russell's Residential A/C
Real, Victoria, TX

Russell's Residential A/C Reviews

5 stars based on 2 reviews

Featured Comments:

• C

  Craig Jones

  5.0

  This is by far the best HVAC company in the surrounding counties. I have probably tried nearly every, if not all, companies I could find in the area and have never been happy with any of them until finding Russell’s. This unit had sat dormant for three years waiting for a change out because of poor previous diagnosis from other companies. I was told the board was fried and needed complete change out by one company. Another said it was a bad thermostat and then blockage that could not be fixed and needed a complete change out. The second company charged me $275 for a service call, a new thermostat (dealer price $35), told me my $300 Ecobee WiFi thermostat was junk and needed a complete change out. When I called Russell’s they came over in less than 24 hours, during the busiest time of the year. They called before coming, arrived promptly and were very friendly. They repaired the unit and only charged for the service call. So in less than one hour they resurrected a unit that had been declared dead by two previous companies, sat for three years and could have been easily repaired. If you have ever thought a company may be giving you a bad diagnoses (like you need a complete new system), then call Russell’s for a second opinion. A service call charge is worth not letting your system be down for years or paying thousands and thousands of dollars. This unit was used for a area of the home we rarely used. But if you want piece of mind or being certain your not taken advantage of, then call Russell’s. Now that I know that there is a company that doesn’t take advantage of people I will be exclusively using Russell’s.