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Firestone Complete Auto Care

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This page contains information related to Riverside Heating and Air Conditioning Incorporated in Warwick, Newport News, VA which locates nearby. You can get to know detailed information of the hvac repairing service like opening hours, addresses, phone numbers.

Riverside Heating and Air Conditioning Incorporated in Warwick, Newport News, VA | HVAC Near Me

We had to replace our oil furnace Riverside Heating And Air did an outstanding job employees
Bobby Jake Eddie Mitchell and Thanks to Mr Anderson we really appreciate you doing such an amazing job. Thank you Paul & Julie Petersen

We have used Riverside several times over the years and they have been by far the best!! Initially, we worked with them through our home warranty company (which is always a PAIN) and they really pushed them to approve to get everything fixed that needed to be replaced. This was after three years of dealing with HVAC issues and going through several different companies. Riverside helped us FINALLY get all in working order. We just recently had them come back out for a clogged drain that caused a leak with our air handler. They came out the same day I called and resolved the issue. They are always pleasant and professional. Highly recommend them to anyone needing HVAC work!

One of our family members' rental properties lost heat in the middle of winter. Only going to be a high of 28° that evening. Tylor’s crew went right over to help! They had heat that night! Would completely recommend them to everyone!

Riverside Heating and AC company has been taking care of our devices for many years.  When last summer was so hot and our AC was working overtime, the tech. Daniel came out to help us out.  We now have all new AC/Heat units with new ductwork installed and Riverside was wonderful, quick and efficient.  Staff was great!   One item much appreciated is the customer service provided by them, especially Daniel.  He is so personable, answers all questions and great asset to the company.

Riverside is beyond professional, from their office staff to their techs, they are always so kind and helpful. Their prices are comparable to everyone else in the area. I highly recommend them!

Poor customer service . I paid almost $500 on June 9th to have my ac unit repaired and now today the same part is not working. I called and was advised that it would be 65 for them to come out and check the unit. The tech advisor laughed and said oh sorry well you are over your 30 days. What company does that??? Poor service and I will not recommend this company to anyone else. The same part you supposedly fixed is not working again...wow Really

Had a great  experience with the  company.  They were  here  as soon as they were able, even during the  heat wave. Kris our repair man was polite and  knowledgeable. Would  highly recommend this  company.  Thanks again for  a job well done. 😀

Kris came out and fixed our unit that was leaking refrigerant. He was professional and knew what he was talking about. Our house has never been this cool in the summer. Highly recommend Kris, and whatever your paying him, it’s not enough! Thanks again!

Had a great service call with Matthew. Very nice young man.
Have a home warranty,  only wish I would have known that they wouldn't replace my programmable thermostat. I would have bought one and had Riverside install it instead of a basic one. Now the only way to get my programmable back is to pay for another service call.

I am on an annual service contract with Riverside HVAC, so you would think that the customer service would be exceptional or at least above average.   Last year 2017, I started a service contract on four different units.  All four units were serviced in the spring and again in the fall.  One unit required some additional work and the charges were subsequently approved and the invoice was paid.

Last week May 24th, 2018 they serviced the units again on a renewal contract.  Today they came back on a follow-up visit and everything went well until Kelly in service wanted to charge me $240 for additional work that should have been covered on the base agreement.  I asked why the additional charges, and she said that the fourth unit was not part of the contract.  She said, and I quote "THAT unit was not on the contract".   I said that you worked on THAT unit twice last year and there was no mention at that time that it was not on the contract.   She said "the technician worked on it as a courtesy".    So the mechanic worked on an extra unit twice last year…as a courtesy?    I said to her that, the mechanic came out and worked on the same unit last week and said nothing about the additional unit at that time either.   I also inquired about another additional charge for a leak test when just the air valve needed tightening (a basic item to check during a PM inspection).  Only at such point that I felt like I was being bamboozled, that I told her, I only wanted to be treated fairly and not taken advantage of just because we are a business.  The test of a good company is their honesty.  We, in the regular world, appreciate good solid work at a fair price, but above all honesty.

Kelly said she would call back after talking to Andy the owner.  I will keep you posted…

Have recently heard from Kelly, but it took four E-mails back and forth to get clarification without her trying to throw industry jargon out to confuse me.  She was not forthcoming or as they say transparent in her delivery.  She did confirm that the PM contract was for four units which was my original complaint.  A word of caution to everybody on any work by Riverside.    Kelly plays loose with the facts and will twist things to fit the bill.   They will take advantage of the situation if you do not question everything.  This fall will be the last time I deal with Riverside HVAC because they just didn't feel to be the honest local company I was looking for.

Riverside Heating and Air Conditioning Incorporated
Warwick, Newport News, VA

Riverside Heating and Air Conditioning Incorporated Reviews

4 stars based on 25 reviews

Map & DirectionsDirections

Nearby HVAC Companies in Newport News

Riverside Heating and Air Conditioning IncorporatedWarwick, Newport News, VA

Riverside Heating and Air Conditioning Incorporated Reviews

4 stars based on 25 reviews

Map & DirectionsDirections

Nearby HVAC Companies in Newport News

Riverside Heating and Air Conditioning Incorporated
Warwick, Newport News, VA