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This page contains relevant information of Firestone Complete Auto Care in Shopping, Newport News, VA which locates in your neighborhood. You can get to know detailed info of the hvac repairing service like opening hours, addresses, phone numbers.

Firestone Complete Auto Care in Shopping, Newport News, VA | HVAC Near Me

I buy all my tires here and get all my inspections done here as well. They do free rotations and top up your tire pressure when needed, don't even have to get out of the car. They have an easy credit line with 0% interest for 6 months for new tires. Check them out.

BEWARE! A few months back I needed a break light replaced. When they were finished and brought my car upfront, a NAIL had been plunged into my tire. It was spraying A LOT of air very loudly. They tried to play it off like it was already like that. This tire was leaking air fast, there's no way it happened when it was in my possession or it would've been COMPLETELY flat before I got there. After expressing my anger they patched it for free. I feel like its basic knowledge for an auto-care place to not have nails and bolts on the ground everywhere. I did receive good costumer service with one employee who I believe to be named Jason however.

Hello, Kassidy. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the management team. Please email us at socialcare@bfrc.com with the details of your visit, any related invoice numbers, and your full contact information. We value your business and thank you for choosing Firestone. ^Mariah

Clean efficient attentive and decent location. Offering a low cost oil change currently but did not too off my fluids and I paid the $10 extra to have windshield wiper fluid and all fluids top off. Also found additional issues that where super costly so with them you do have to be careful.

Don’t go here for tires. Had so many problems with the road hazard warranty I purchased each time over the last 30,000 miles where I’ve had 3 tires fail to be covered.

Most recently, they said a tire was covered only to order the tire, put it on, and tell me it wasn’t actually covered. Wanted to charge me $235 instead of the $54 they told me it was going to cost a few days earlier.

Know of any quality tire places in the area, please let me know.

Hello, Kenneth. We can only imagine how frustrating this was for you, and we apologize. We'd be happy to report your concerns to the appropriate management team. Please, feel welcome to email us at socialcare@bfrc.com with these details of your visit, the store location, any related invoice numbers, and your contact information. We appreciate your business with Firestone, and we look forward to your message. ^Mariah

In my experience so far, this is the best Firestone in the 757! Staff was knowledgeable, helpful, and all with a smile and a pride in their job and their workplace. Definitely recommended.

Horrible!! I had a flat tire after running over a bolt. I went in to get the flat tire and the other left front tire replaced. When they returned my truck, they changed the 2 rear tires, left the spare on and kept the front right tire on. This was a 3 day process. When I went to pick the truck up, the manager said he wanted to make things right with me. I told him that I would like $200 back of the total cost because he asked me I could name my thing I wanted. He told me that he would talk to his boss and get back to me tomorrow. Well, that was 2 weeks ago. Still no call. Nothing for my troubles. Will never come back to this location again!!

Hi Jamieson, your satisfaction is important to us and we'd like to investigate any service concerns that you may have. Please feel free to email us at socialcare@bfrc.com with full details, the store, and your contact information. We appreciate your business and thank you for choosing Firestone. ^Bryan

Called to make an appointment for an alignment, while speaking with gentleman over the phone I asked if their alignment machine would work on my vehicle, he responded with “it should”. I tried to explain to him that another Firestone shop close by recommended I try this one because their equipment wouldn’t fit on my vehicle. He cuts me off by saying “well just swing by today so we can look at it and we’ll tell ya”. When I arrive the associate at the desk looks at the car and acts like I am crazy because “it’s a standard tire of course it will work with out machine, they just couldn’t align it because your tires are worn. We can’t align your wheels unless you replace your tires.” I say “Fine but you’re sure you can align it??” He responds with “ yeah just bring it in tomorrow”. Long story short I had to pay over $300 for two new tires and no alignment. Because I ‘had to have new tires in order to get aligned.’ It wasn’t until tires were installed that they realized their alignment heads won’t fit my rear tires. Now I’ll be driving around wearing down brand new tires until I can find a place that can do the job. Listen to what a customer is trying to say it’s usually for a reason. Done with Firestone all together.

Hi Grady, we pride ourselves on delivering top-notch service, and we're sorry to hear that you received anything less than that. We'd like to have your concerns addressed. Would you please email us at socialcare@bfrc.com with the details? We value you as a loyal Firestone customer, and we look forward to receiving your email. ^Bryan

Brought my truck in for an oil change and an inspection of a noise coming from the front end. They didn’t even drive it out of the parking lot to “diagnose” the noise. Charged me the 10 bucks for diagnostic, no big deal. They told me I needed a brake fluid exchange for $70.

Now for the bad part:
I scheduled a brake fluid exchange for 11/24 at 3:00 PM. I dropped my truck off before closing on 11/23. When I called to get status at 4:45 PM on 11/24, she informed me that they were working on the truck “now.” Not able to leave my truck there for two days, I went to the store just before closing at 6:00 PM only to find that it had not even moved from where I parked it on the 23rd. I asked for my keys back and arranged to pick it up myself last night. If they were understaffed or too busy, I understand. It’s the blatant lie and lack of care that cost them a lifelong customer. I wasted multiple Lyft rides, a day without my vehicle, and hours of my life on a company that couldn’t care less about their customers. Having just spent nearly $800 on four tires and lifetime alignment for my coupe, I am other-worldly disappointed with Firestone Hidenwood.

If there was an option to give less than 1 star I would.

DOES NOT RECOMMEND!

My car was dropped off Tuesday from 2:00 PM until closing, after being told they would have time to get to it, but nothing was done. It wasn’t until I called them 10 minutes prior to closing asking for a status update that they told me they weren’t able to get to it. I rushed over there to pickup my keys because I had to be at work early the next morning. I dropped it back off the next day, Wednesday at 11:00 AM until closing, but they discovered they needed a part that was not in stock, so again nothing was done. I had to pickup my car after another full day seemingly wasted and bring it back yet again, a third day in a row. Now it’s Thursday and I drop my car off from 9:30 AM until 3:00 PM. They installed the part they had ordered, and were to also replace my wiper blades. When I picked up my car at 3:00, I was informed last minute at checkout that the wiper blades they had didn’t fit my car and they would have to put my torn blades back on before I leave. I spent three days without a car, arranging rides to and from work, while my car just “sat there” and it seemed that those days were nearly a complete waste because installing/replacing ONE part wouldn’t have taken more than two hours anywhere else. This location has always been a bad experience for me, and this time was the last take. I’ll make the drive to Denbigh or Grafton for more considerate and honest care.

Excellent customer service! I thought my brakes would make it until my appointment next weekend but they were done... I called and Andy was able to get me in on a BUSY Friday afternoon! I will definitely return to this location.

Firestone Complete Auto Care
Shopping, Newport News, VA

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