Rheem Replacement Parts Distribution Center
Ford, Randleman, NC

Rheem Replacement Parts Distribution Center Reviews

2 stars based on 21 reviews

Featured Comments:

• S

  Stan I

  1.0

  "No restrooms for drivers" is what the receiving guy said... This is how Rheem warehouse employees treat driver for delivering their products on time, and sometimes that means skipping brakes, restroom stops, and even lunch in some occasions due to traffic, breakdowns, or being held up at the last delivery. 🤦🏻‍♂️

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  Response from the owner

  Hi Stan, we've spoken with the team and the reason behind this is that a decision was made two years ago to not allow non-Rheem personnel in the facility to deter the spread of Covid and those protocols are still in place. We apologize for any confusion and frustrations this might have caused.

• T

  TINA MACHIA

  5.0

  I am a little worried now after reading all these reviews. I had a Rheem water heater installed January 2020. A part did fail on the unit in August 2020. When I contacted Rheem, they did send me out a replacement. ($30.00 express shipping, my cost) Unfortunately, it was the wrong part, one digit off on the stock number. When I called back they told me that the part I needed will not be in for months, so they replaced my entire water heater for free. Now, my fingers are crossed that I don't run into any more problems.

• H

  Hector

  1.0

  The first photo to the left is the original control valve that came out of the water heater which rusted up and malfunctioned and less than a year the second one is made by Honeywell and according to what I seen online is a better product because it's got an aluminum cap to keep the rust from happening. Unfortunately the electrical connections did not fit. they apologized and told me that the part number was off by a little bit and they would send me the correct one. I received the second control valve today and the paperwork shows the exact same part number SP20932B. What they did was send me the same exact model of the faulty control valves that went bad and less than a year probably hoping that it would work long enough to exceed the one-year manufacturer's warranty. I contacted a local electrician friend of mine and he was able to change the wiring so that it would work and recommended Honeywell because of the fact that the rusting problem would not occur instead of dealing with a shady company like these guys. I wish I knew their reputation before I bought the water heater.

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