Reliable Heating and Cooling LLC
48th, Hudsonville, MI

Reliable Heating and Cooling LLC Reviews

5 stars based on 159 reviews

Featured Comments:

• A

  Antonio Rossi

  5.0

  I love my new water heater from Reliable Heating and Cooling! Dan, a Reliable Heating service technician, first diagnosed a serious issue with the gas valve of my old, corroded sediment-filled water heater. Dan was extremely methodical and professional in his diagnosis, and I chose to replace rather than repair the failing water heater. Tom, the project manager and scheduler, arranged for a next-day installation - great service just before the New Year holiday! My installer, Allen, arrived on time and did a top-notch installation. From diagnosis to replacement in one business day - Wow! When you choose Reliable Heating and Cooling, you are hiring a team of professionals ... as a Grand Rapids landlord, I will DEFINITELY choose Reliable Heating and Cooling again.

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  Response from the owner

  Glad to be able to help you with your continued situation with this water heater. We appreciate your thoroughness to detail here -- and glad to give you a couple options to choose from when making maintenance or replacement decisions. Glad to be able to squeeze it into our schedule before the new year. Pleasure having the opportunity to be able to serve you! -Lisa

• J

  Jefferson Franklin

  5.0

  I want to rename this business 'LIFESAVING Heating and Cooling LLC' because that's what Lisa, Kenton and Tom did for me. When my old furnace went on the fritz on one of the coldest Saturdays of the year, I had a sinking feeling in my stomach. I dialed up Reliable Heating and Cooling and a very cheerful Lisa answered. I was surprised someone would answer the phone on a Saturday, and even more stunned when Lisa told me that Kenton, their crackerjack heating technician, could arrive at my Grand Rapids house within three hours. Kenton and Tom, the repair team, arrived and diagnosed the problem. Rather than talking down my ancient furnace and trying to upsell me on replacing it, they patiently explained what was wrong and assured me they could make the furnace work until Monday when they would return with new replacement parts. True to their word, the furnace was up and running again, and on Monday, they returned with brand-new parts as promised. The repair was reasonable and I was pleasantly surprised that they didn't try to pressure me into replacing the furnace on their return visit. Honestly, Reliable Heating and Cooling are lifesavers and I recommend this business for its professional quality work at an affordable price.

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  Response from the owner

  So glad to have the opportunity to work with you. It's a wonderful thing to have options and be able to make informed decisions without pressure. Those are things we stand on here, at Reliable Heating & Cooling, and something that may be missing the HVAC industry in Grand Rapids a bit. Thankful to be able to counteract that. -Lisa

• C

  Chris Koppenaal

  5.0

  My water heater went out suddenly, and Reliable was able to come out that day to check out the damage and install a new unit the next morning. Chase and River were excellent and handled getting a second replacement unit after the first was damaged extremely professionally. They also performed additional work to get the rest of my HVAC system up to code at no additional charge. Thank you so much!!

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  Response from the owner

  Oh man -- it was a roller coaster ride yesterday. Thanks for your patience, as we got the best water heater unit ready for you and installed. Guess you gotta roll with the punches, sometimes. :) -Lisa We made sure to let the guys know, Chris. Thank you!

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