Kroll Furnace Co Inc
Balsam, Hudsonville, MI

Kroll Furnace Co Inc Reviews

4.8 stars based on 65 reviews

Featured Comments:

• A

  Aaron Swarvar

  5.0

  Phenomenal service! Was on a conference call today and noticed it was getting chilly in the house. Nest thermostats thought I was away so I turned them back on. Noticed quite some time later it wasn’t getting any warmer. Furnace wasn’t fully turning on. Wife called Kroll and Matt was in our driveway 20 minutes later! He within a few minutes diagnosed a faulty pressure switch, replaced it, and the furnace was operating again. Matt was very knowledgeable, professional, friendly, and courteous. Will absolutely be calling on Kroll for future needs, including when it comes time to replace our HVAC system (which at 20 years old should be soon).

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  Response from the owner

  Thank you, Aaron! We’ll be here if you need us. Glad you’re warm again!

• J

  John Wesorick

  5.0

  I am absolutely astounded by the level of service and care that I received from Kroll! I called because I had no heat and it was single digits outside. They said they'd send someone out right away. I didn't realize how quickly they'd arrive. By the time I had gotten geared up to blow the driveway for them, the technician was already at my door. After an hour or so of checking things over, he gave me the bad news. The furnace was dead. He explained very thoroughly the problem (bad heat exchanger) and my options. Due to the age of the furnace (18 years) and time and materials it would take to repair, I decided to just replace it. It could have taken weeks to get the part required and it would have cost more than it's worth to try and eek out a couple more years on an already tired furnace. They were able to pull some strings and get someone out to quote me within 30 minutes. After discussing it with my friend who is an HVAC technician, he said the quote was less than what he'd imagine and it was the correct course of action. Again, they said they would be able to shuffle some things around to be able to get it installed the next day, otherwise it could have gone into the next week, and it wasn't getting any warmer outside. Upon hearing that I had purchased several space heaters to try and stay warm, the salesman said to return them. He went back to the office and came back with 4 loaners, which were enough to keep our home toasty overnight. The installers were also very professional, kind and extremely thorough in explaining how the new furnace works, and what preventive maintenance I should do to keep it running it's best. You can tell they put in extra time and care and did a very neat job. This is one of those times where you don't have a lot of options or time to shop around, and I'm extremely happy I chose Kroll. At every point in the process I was given options that were thoroughly explained to me, treated very kind and they went out of there way in so many ways to make sure I wouldn't freeze. I will definitely be using them for all future repairs!

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  Response from the owner

  Thanks for such a great testimony, John! We’re so happy we could be there when you needed us. Stay warm ;-)

• D

  Dave ML

  5.0

  Mitch came out as we were switching from LP to NG. I called three other company's that said I would need to replace water heater but not Kroll. They looked up the part, got it in and saved us at least $3500. They are honest! My nbr needed the same thing, I referred Mitch and now have a local plumber I will call from now on. Honesty and integrity are hard to come by. Thanks!!

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  Response from the owner

  Thank you for sharing, Dave! We appreciate you!

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