Reliable Heating and Air Conditioning
256th, Salem, WI

Reliable Heating and Air Conditioning Reviews

3.6 stars based on 35 reviews

Featured Comments:

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  Gina Hartlaub

  5.0

  We have used Reliable for service calls and the installation of A/C and just now, a new furnace. Their bid was about HALF the price of a competitor. The office person was very friendly and helpful. Prior to recently getting our new furnace, they had inspected our furnace and did not push us to replace it early. They did not oversell me on the new furnace either. I ran their proposal by my BIL who worked in HVAC, and he said he would recommend the same model they did - middle of the road, not the Cadillac. Saved us $1,000's!

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  Patti Mazzacavallo

  1.0

  I used this company because they installed the furnace in 2019. The furnace cleaning went well last fall. I prepaid for the ac cleaning in the spring. I called and scheduled the ac cleaning in the spring. Took off of work to accommodate the 4 hour window if time in the afternoon. I received a call that they have to reschedule due to a couple of people calling in sick. Why not call me in the morning? I wasted an afternoon waiting. I asked for my money back and was told no as they can still do the cleaning another time. I said I can't be sure of getting time off. I was asked to get a family member (none live near me) or a neighbor (I just moved in last year and don't know anyone well enough to give them the run of my home). I explained my situation and they still kept my money. I called back to speak to the woman who booked the appointment, still no refund. Said I can get a family member or neighbor, really!? I said no and why. I figured a lesson learned , no prepayment ever again, I hope they utilized the $90 in a productive way. I was upset but moved on. What upsets me is that I received a call back from them asking if I wanted to set up a cleaning! I explained what happened in the spring and she and I had talked at that time. She didn't have anything in her notes saying we talked. I said I hope they enjoyed my money as they needed it so badly. What is it called when you take money for a service and don't provide it? Anyway, no I would not recommend this company. An expensive lesson learned.

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  Aimee Crosby

  5.0

  Excellent service. Timely and truly knew what they were doing and they made sure to explain information to us. We had an old furnace that was giving us problems and of course went out on us during the coldest week. We called Reliable and they promptly came to the house and got it going until the new unit arrived. The new unit is in and is excellent. The process from start to finish with them was easy going.

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