Regan One Hour Heating and Air Conditioning
Hylestead, Providence, RI

Regan One Hour Heating and Air Conditioning Reviews

4.3 stars based on 110 reviews

Featured Comments:

• C

  Cynthia Mailhiot Fallas

  5.0

  I would give our experience with Regan 6 stars if I could. On 1/15/22 they discovered a crack in our furnace during a Saturday service call when we were having issues with our heat. I called them on Monday 1/17 (a holiday!), and they set an appointment for their home comfort specialist, Joe to come out and provide an estimate the next day on 1/18 for a new furnace. Joe was extremely kind, thorough and provided us with 3 quotes for 3 different units. We selected a unit and had it installed today, 1/20. Working with the techs and Joe was incredibly seamless and provided more than 5 star customer service. I can’t thank them enough for the speed in which we had a new furnace and even a brand new thermostat. The techs were extremely knowledgeable about the new unit, kind and provided a wealth of information about the new system to someone who knows very little about HVAC. They were extremely neat in the work and left the area around the furnace immaculate. I wouldn’t hesitate to recommend them to anyone, and they service our central air as well. My last tip- get the annual service contract- it is also worth its weight in gold when you have heating issues during a long weekend.

• K

  Kenneth Bent

  2.0

  We placed a call for no heat early this fall. Tech came out and fixed a very minor issue. While there he noticed a leak in a zone valve. He didn't have the parts and said they would have to write up a proposal to replace the valve and a pipe that corroded due to the leak. They never sent a proposal. The leak was not major at the time, but in December it started leaking seriously. After calling for service, they looked up the old record, realized they never sent a proposal and so never ordered the parts we needed. It took them 10 days to get the correct valve while I was collecting and dumping 15 - 20 gal of leaked water a day. Wen they came to do the repair, they did not bring pipe to replace the corroded pipes that the original tech said we would need back in the fall. Now we have to go through the process all over again to get a proposal, order the parts and redo the work the first tech did to replace the valve. Not to mention all the other parts that were leaked on and rusted during this time. In my dealing with them, it seems like they don't have enough staff to handle the business they have.

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  Response from the owner

  Mr. Bent, As we shared with you in our telephone conversation today, we are sincerely sorry for all the miscommunication and supply chain issues in this environment. We will be returning to you home this Thursday 12/30 to rectify any issues, and to perform our yearly preventative maintenance on your system. We are grateful that you have maintained confidence in Regan, as you have decided to remain as one of our valued customers.

• J

  Joyce Stein

  5.0

  I was so happy to call Adrian at Regan Heating. They were prompt, pleasant and very skilled. Everything went smoothly and my two split units were installed. Thank you so much for the fine service. 🙏

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