R. Brooks Mechanical
Conowingo, Rising Sun, MD

R. Brooks Mechanical Reviews

4.9 stars based on 156 reviews

Featured Comments:

• S

  SK S

  5.0

  R. Brooks Mechanical replied promptly to my initial inquiry. Salesman Brandon arrived at our scheduled appointment time to evaluate my garage heater installation project. He sent a proposal within a week which I ultimately accepted. The project was delayed due to a back ordered LP conversion kit. Ami communicated this and apologized (not R. Brooks fault). Once the kit was on the way we scheduled installation at a convenient time. Brandon arrived with installers Hymie and Juan. He briefed them and helped get them started. It was an all day project and the installers were professional, courteous and quiet. After inspection and LP tank installation the initial start up was promptly scheduled at our convenience. Technician Patrick did the final hook up and got the heater started. He left after assuring it was running properly and even reprogrammed the thermostat to reflect that the unit is “heat only”. My experience with this job would make me comfortable recommending R. Brooks to others. 5 Stars!

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  Response from the owner

  Thank you so much for your excellent review! We truly appreciate it & we are always here to be of service!

• J

  John Norcross

  5.0

  R. Brooks Mechanical installed our new heating and cooling system in a very professional manner. The entire process was excellent, from the initial estimate to the very timely install. Everyone we dealt with was very friendly and informative. The installers quickly resolved an issue with our old electrical system, showed us how to use the system and left our basement cleaner than it was when they arrived. We couldn't be happier with the outstanding service we received.

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  Response from the owner

  Mr. Norcross, thank you for the wonderful review! We appreciate you & are always here to be of service if you need us!

• S

  Stiletto Construction, Inc

  5.0

  Exceptional services and people! Every person I dealt with, from start to finish, were professional, knowledgeable, communicative, courteous and truly caring. Patrick, service technician, evaluated my old system (installed by another company). Thankfully, at 20 degrees, he was able to get it running until my new system could be installed two days later. Brandon, estimator, came the same day to measure and properly size a new propane heater and AC unit. Install day was nothing short of amazing. Everyone was on time, introduced themselves and explained the process from tear-out to install. Brandon was there from start to finish. Chuck, George and Shawn did the installation of the heat and AC unit. They were top notch and know their trade inside and out. They cleaned as they worked. The detail and attention given to the gas fittings, electric, venting, condensate lines and every screw were meticulous! They tested each system and made certain I had no questions or concerns. I'm not a review type person but R. Brooks Mechanical and every individual team member deserve to be recognized for the amazing company they are. Please do not hesitate to call them. You'll not regret it! Pattie Watts

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