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This page contains information about ProMag Energy Group A/C & Heating, Inc. in 37th, Orlando, FL which locates in your neighborhood. You can discover detailed info of the hvac repairing service like opening hours, addresses, phone numbers.

ProMag Energy Group A/C & Heating, Inc. in 37th, Orlando, FL | HVAC Near Me

I have always had good experiences with this company. Back at the end of august i was moving into central fl and when i came to do a walkthru of my new house the AC unit was not working right. Even though it was a Sunday Pro Mag had someone at my home within an hour and installed a new AC unit the next morning. Yesterday i turned my heat on for the first time and the whole unit shut off. I called this morning and they had Will, a senior AC tech before 9am. He quickly figured out the problem and fixed it within 30 minutes. He was kind, polite, professional,. and did great work!

I have been using Promag for about 11 years and have had great service with quality materials/equipment and workmanship.  Today's (12-3-21) visit went very well with Chris Bronson performing the checkup.  He had a couple of very helpful suggestions for improving the electrical durability and usage.  Chris was very knowledgeable and professional while being very courteous and friendly.  It was easy to discuss the options with him.
I look forward to future good work from Promag.

Thank you for the review. We appreciate having you as a customer.

Fred was an amazing and completed check up and cleaned all units for me. Was honest and stright

ProMag Energy Group, Inc.
You just lost a 17 year customer. You have installed two units for me in the last 16 years. I don’t know what happened to your company. Your customer service is non existent and now you are ripping me off of my 10 year warranty. You claim I didn’t submit my information to the manufacturer but your office told me it was handled by them and I didn’t need to do anything. The first 10 year warranty in 2004 had zero problems. You replaced my unit a second time in 2014, told me you submitted my paperwork like you did on my 2004 unit and now do not want to acknowledge the warranty agreement. Do the right thing and stop blaming people that dont work there anymore. Now  you want to charge me $2600to repair a warranty issue or you can replace a 6 year old unit for $7200. Shame on you

The technicians are wonderful but the company itself seems to be over charging their customers. A part that only costs $15 online is sold by ProMag to their customers for $200!! They also do not ensure you have the best set up, they are always in a rush and because of this the quality of their set ups are poor, costing the customers more money in future repairs. If they put more time and quality into their work, they could have a five star rating.

Give us a call, so we can review and assist. Thank you

I helped do a  tear out and complete install for these guys with Dave Irwin of Irwin Mechanical (which is no longer in business). ProMag paid Dave, but I never received my pay. We did this job on Saturday August 7th at 1000 Marabon Ave off of Conway Rd in Orlando. I'm still owed $300 cash. Would be nice if people and this company actually had integrity and worked honestly.  I do not recommend this company at all. Shady work and a high number of verified complaints.

They did a good job. my A/C is working great. Thank you and god bless your Company. Be safe

A+ Simply fantastic! Needed a new A/C unit for our 1926 home and they new exactly how to install for the best cooling in an older home. Professional, on time and the team became "friends" in the few hours they were here. Highly recommended!

ROUGH START but a SUCCESSFUL ENDING! I'm not sure what happened to the level of customer since from the dispatch team since the last time using this company [2015] but it is far lacking the communication once rec'd.  I went from having a minor leak, getting the entire line replace at a cost of several thousand dollars, only to have a MAJOR a/c problem.  Worst of all, no follow-up from the company, and no after hours service on Friday.

@Office Personnel - there will always be angry customers but its how you handle it that makes you shine as a star.  For instance, instead of me calling you numerous times call me with an update on your technicians ETA.  FYI - There's apps that does it for you instantly.

@Technicians -  the 4 STARS is because of the technicians and Tara.  Empathy goes along way when dealing with a frustrated customer.  These guys [both teams, Tido and Robert / Juan and Raul] but their humps in correcting the problem with eagerness and a smile.  I'm very appreciative of them.

@JD - your field techs are working hard at making your company look good.  If would be nice if your office personnel upgrade their communication skills or tweak their effectiveness with being proactive.  I GUARANTEE you will see more business with more positive reviews - ijs!

Greg came out to my house while I was out of town and my wife was there without ac.
He repaired the AC and got it up and running but said we were still low on freon and wanted to charge $150 a pound. He also pushed hard for the sale of a new unit at a really high price.
Long story short Greg way over charged me for the parts and service to get the AC running, lied to me about the freon being low, confirmed by a second ac company I called for a quote on a new unit and didnt even take the time to fully install the parts I paid triple the price for, see picture attached, part still in the box it comes in and just sitting in the AC unit not attached

ProMag Energy Group A/C & Heating, Inc.
37th, Orlando, FL

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ProMag Energy Group A/C & Heating, Inc. Reviews

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