English Air Inc.
Drennen, Orlando, FL

English Air Inc. Reviews

4.9 stars based on 213 reviews

Featured Comments:

• K

  Karen Baker

  5.0

  We are waiting now on an estimate, once that comes then we can move forward with cleaning the vents and weatherproofing the tubing that goes in and out of the house. Hopefully a solid, sturdy cover that is easy to remove for access to the hvac and if need be to the panel where the water heater is. John was attentive to what we are requesting, also polite and considerate/courteous.

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  Response from the owner

  Thank you for the 5 star review you will receive the estimate by the end of the week.

• L

  Lin Wilhelm

  5.0

  This business came highly recommended by a family member who also received great service, and became well acquainted with the Service Manager. This is my 2nd home I have used them for, and from the staff assistance in the office scheduling our service needs, to the field techs taking care of our units, our interactions have been nothing less than highly informative and professional. Continue your excellent customer service skills, they stand out in my book. Thank you for taking care of us efficiently. Greatly appreciated.

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  Response from the owner

  We are so glad that every member of our staff gave you 5 star service. We look forward to continuing taking care of you, your family and your friends.😎

• D

  Dr. Lisa Palmer

  1.0

  This is the first negative review I have ever taken the time to write. I am extremely disappointed in my experience with English Air. I trusted Anton, the owner of English Air to install a brand new AC unit at my business. We have had multiple problems with this unit and have called English Air to handle these problems on this band new unit installed in 1/2021. The unit leaked into my ceiling flooding the ceiling of my office. It also leaked gallons of water down my walls and most recently under my newly installed floor. I have called English Air and in response sent out a very nice service man. I do not have any problems with him. He checked the unit and told me it appeared to be cooling properly and was not sure why the kitchen was not cooling. He checked the thermostat and said it was fine but agreed that the kitchen was hot. He said he would have the owner, Anton come to the office and see what was happening since he was not sure himself. This was the third service call and I was billed for these calls. Anton never came to the office to check the problem. Instead one month later, he texted me. I asked him when he would come to the office and check the unit and he said he was out of town and did not know that we were expecting him to come to see why the unit was not working properly. This week the unit leaked 15+gallons of water into the ceiling, in the walls, and under the floor. My husband called English Air on Monday night as he was vacuuming water out of the ceiling. Anton has not called us back. We now have had to hire a Water Remediation company to dry, dehumidify, remove the walls, and remove the floors. So far the bill is over $7,000. It is my hope that English Air will take responsibility for this improper install.

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  Response from the owner

  I have known you a long time. I'm not sure what's going on in your world. But when we scheduled to come you said not to. That was several months ago. We are a phone call away if you want to resolve issue. Please remember in your facility you HAVE to do your regular maintenance due to your high traffic office. Drain lines are easy fixes.

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