Premier Indoor Comfort Systems
Knee, Whittier, NC

Premier Indoor Comfort Systems Reviews

4.6 stars based on 71 reviews

Featured Comments:

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  Dawn Davis

  4.0

  Brian did a good job figuring out our issues. We’ve had ongoing issues through the month of February with little to no heat. Fortunately our unit was under warranty but still had to pay for labor which was expensive. We now have the maintenance contract with them so hoping the unit keeps on working for years to come.

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  Response from the owner

  Dawn, Thank you for trusting Premier Indoor Comfort Systems with your furnace repair! We appreciate your review for our North Carolina location. We understand the struggle that comes with furnaces not working properly during the cold, winter months. We look forward to serving you in the future! Thank you again, and I hope you have a wonderful day!

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  Phyllis Brooks

  3.0

  We had a problem with the sales rep. He said we would get a rebate from Duke Energy for the installation of the HVAC system. Found out later we didn't qualify. But Premier made good on it which we appreciate. Then 4 months after installation we got a bill on electrical work which the sales rep said they would take care of. I called the company and was told that Melvin (sales rep) said to send us the bill. I called the office and they lady who answered said sometimes the electrical was included. She said I should call Melvin which I did. He was evasive and just said we were responsible and electrical work is expensive. We went into this believing everything was included. We should have gotten everything in writing we know now. On the other hand, the installers were very professional.

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  Response from the owner

  Phyllis, We are so sorry to hear that your experience was less than perfect. Someone from our team will be reaching out to you soon to discuss the matter in more detail. Thank you for shinning light on this issue.

• R

  Rose Fuller

  5.0

  Premier is the best HVAC company I have used in this area. ( and I’ve used several). They are above and beyond professional. They are prompt. Their prices are fair. They are HONEST!! Maybe I shouldn’t put this out there because every one will use them. Lol. But it’s the truth

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  Response from the owner

  Rose, Thank you for trusting Premier Indoor Comfort Systems with your HVAC needs! We appreciate your review for our North Carolina location. Don't worry, if the word gets out, We're Happy To Serve You! Thank you again, and I hope you have a wonderful day!

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