Pitt County K9 Academy: Grooming
Tower, Winterville, NC

Pitt County K9 Academy: Grooming Reviews

4.5 stars based on 39 reviews

Featured Comments:

• A

  Adam Wallace

  5.0

  I would highly recommend you check them out. They did an amazing job with Bandit at a very fair price. The groomer was super sweet when we came in that morning, as she recognized us from the dog park 🙂. I will be returning for sure.

• R

  Rayne Barfield

  5.0

  Stephanie not only is an outstanding groomer. She is a safe haven for Carter and Haley. Haley has some medical issues and Stephanie is so compassionate. They are absolutely gorgeous when I come and picked them up and they are so happy 💗💙

• S

  Sharon Poling

  3.0

  i called to get my dog in and they said to bring her before noon. i dropped off at 11 and went back to check on her at 2 - they hadn’t even started on her but said she was next and it would take an hour and a half. i went back at 3:45 and they still weren’t finished. i told them i would take her wet. She was mostly dry but i asked the girl to look at her nails because you could easily tell they had not been ground but she said she watched them. anyway they charged me full price despite 4.5 hours when i was instructed to be there before noon and a damp dog with long nails. Not my best experience- have been here before and it was super-?

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  Response from the owner

  Hi, I went in and spoke with my staff and manager about your complaint. After speaking with them I pulled the audio and video footages as well. My staff explained to you that they would work your pup in since you did not have an appointment and that it may take up to 4 hrs. I applaud my staff for trying to please all clients. But unfortunately they felt rushed by you so therefore services were not up to expectations. Also the 3 of the bathers are new and in training so we probably didn't do the best on the nails but they are learning ;) Thank you for your review. Thanks, Macon

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