Piedmont Metro Heating & Air
Fayetteville, Durham, NC

Piedmont Metro Heating & Air Reviews

4.2 stars based on 74 reviews

Featured Comments:

• J

  Jennifer Rasmussen

  5.0

  Piedmont Metro is the absolute best. They’ve answered frantic calls, come out immediately and have excellent pricing while being kind, thorough and patient. We’ve had an a/c unit die at the peak of summer, which they kindly got limping along until the unit we needed was delivered, and just today they answered the phone before 8a and arrived before 10a to replace the downstairs furnace. Again, keeping it affordable even with the huge inflation of costs they are incurring. Everything is left neat and debris cleaned and they’re nice to my dogs. You couldn’t ask more of a company, or the individuals working for them.

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  Response from the owner

  Thanks for trusting us with your Air Conditioning service needs. Our customers are all important to us and we strive for 100% customer satisfaction.

• S

  Sam T

  5.0

  Recently replaced my 20 year old HVAC system with a new Goodman HVAC system. Morgan and his crew were professional, knowledgeable, and hard working. Excellent, quality service. Thank you.

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  Response from the owner

  Thanks Sam, we appreciate your business. Call anytime if you have any Heating and Air Conditioning issues or need maintenance.

• S

  Shawn Cockerham

  1.0

  Piedmont (Morgan Truelove) sold me an annual service plan for $200 per year in February 2021. I have called their office in excess of 5+ times now about scheduling my maintenance service since this past spring and no one has responded. They were suppose to come out once in the spring and once in the fall. This seems to be a common theme in their reviews so, buyer beware! I am now at the point of filing a fraudulent charge on my credit card since the service has yet to be performed for my business. I would strongly advise going elsewhere for services from this company. Edit 12/2: This is a State Farm office, not Allstate, and my agreement with your company started in 2020. My first service was to start in the spring of 2021. I called 3 times and your receptionist was embarrassed because no one had returned my call. No one called me back until I posted this complaint. I have text messages to prove it so don’t try to spin this. This office is in transition, which I explained to you, but did not change the terms of the agreement. I still maintain the lease and and my contact number is still the same. Shame on you for your lack of accountability.

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  Response from the owner

  Shawn, We appreciate your business but according to our records the Maintenance was performed at the Allstate bldg. on Hwy 55 in October 2021. We have tried to reach out to you but it appears that the Allstate insurance office in that building has now been closed or moved. If you would like to reach out to us please call our main office number any time.

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