Petro Home Services
Elm, North Haven, CT

Petro Home Services Reviews

4.5 stars based on 157 reviews

Featured Comments:

• J

  Joseph Bossoli

  5.0

  Petro home services rescued my family when our heat stopped working. Winter storm Kenan was on its way and my wife noticed we only had a quarter tank of oil. I called our usual oil delivery company(not Petro home services) and they made it out the night before the storm to fill the tank. During the night my oil filter clogged and I woke up to a very cold house. The snow was already falling and temperatures continued to drop. The oil delivery company I was using didn't do repairs, only delivery, and the company that used to service my furnace went out of business. I was desperate and before I even got a company on the phone I made sure to transfer money from my savings to my checking account. I dreaded the bill for emergency service during this terrible snow storm. I called around and was told no, if you're not an existing customer we aren't going to come out any time soon. Then I stumbled across Petro home services which advertised 24/7 customer service. I called and they told me that they offered service plans along with their automatic delivery service. I am someone who is hesitant about delivery contracts but they assured me it will be month to month with a variable rate based on market conditions and they shared their current rate which was competitive, albeit not the lowest. I signed up for the value plan, which covers my forced air oil Furnace, and 24/7 emergency service. The value plan was very affordable and also included an annual summer tune-up. I was shocked to be getting such a good deal at such a desperate time! The service representative made sure I understood everything about the contract and went over it twice with me. After I agreed and committed to the plan the representative informed me that a dispatcher will call me within a couple hours. At this point, the winter storm was at its worst, wind was howling and snow was falling steadily. After a short wait, Petro called and said they would be at my home as soon as the roads were passable. When the technician, Carlos, arrived they were in uniform and wearing proper PPE. Carlos was extremely empathetic to my situation and also got straaight to work on the repair. Using the proper diagnostic equipment, the trouble was found and repaired in minutes. Carlos is not just an expert at oil Furnace repair but also in making sure the job was done right. Although the repair was complete, Carlos spent a considerable and appropriate amount of time taking measurements and verifying the service was completely restored. Petro home services did everything right to earn my loyalty as their customer for years to come. Thank you for providing an affordable service. Thank you to the customer service reps I spoke with, the dispatch team, and especially Carlos! Your company is only as good as your workers and you have some of the best in the industry!

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  Response from the owner

  Joseph, Thank you for the thoughtful review! We always appreciate customer feedback and you sharing your experiences with us. Thank you for choosing us as your service provider! Best, Petro Home Services

• K

  Ken Rubano

  1.0

  I have been a customer off and on for 21 years and always have had excellent service. I returned this year 2021 after being with another oil company for one year. It has been nothing but a disaster for me. I tried to set up my account on-line and because I was a previous customer the system wouldn't let me, it took several weeks and numerous phone calls to fix. Finally fixed I paid my first installment on the phone and went to pay my second installment recently. Although my bank accounts are registered the system won't allow me to pay. Frustrated beyond belief.

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  Response from the owner

  Ken -We understand that our Customer Service Department was able to connect with you in resolving your concerns. We do appreciate your loyalty and are very happy that the situation is being addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Petro Home Services

• D

  Dan LaMorte

  5.0

  Weve been using petro for a few years. Their customer service is really good. We had a lot going on and let our tank get empty. They were able to move up our delivery date, and when our water heater wasnt resetting so same day they sent one of their workers out (Dillon / Dylan, sorry not sure on the spelling) but he was really friendly and helpful. He had it fixed within minutes and taught me some things about it that i never knew. Thank you Dillon!

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  Response from the owner

  Dan, We are delighted to hear that you are satisfied with our services and technicians, and that we were able to meet all of your service needs! It is our goal to provide total customer satisfaction. We would like to thank you for taking the time to leave us such a positive and thoughtful review! Best, Petro Home Services

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