Nero Air Conditioning & Heating Inc.
State, North Haven, CT

Nero Air Conditioning & Heating Inc. Reviews

4.6 stars based on 122 reviews

Featured Comments:

• B

  Bruce Trautner

  5.0

  Had a freeze-stat installed on heating pipes in the attic that were prone to freezing and ultimately bursting. Dave’s service was impeccable and the installation professionally done. I was walked through everything and observed the testing to confirm functionality. Fair price too! Looking forward to resting easy knowing a strategy is in place to avoid future complications.

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  Response from the owner

  Bruce, we are so glad our team was able to put your mind at ease and help you repair your system. Should you need any help in the future, don't hesitate to give us a call!

• A

  Alexis Ligon

  2.0

  The technician who came to look at our furnace was very unprofessional. He failed to explain what was broken and why it needed to be replaced, to the point where my stepmother who was visiting had to explain what he was talking about. The prices were also exorbitant. I ended up finding another company who is able to do the job for almost $4000 less. Overall, not a great experience with them. (Also this account is under my maiden name, if they are unable to find my name in their records). However, if you need quick service, they are able to provide that, and all of the people who actually do the scheduling and dispatching are very friendly.

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  Response from the owner

  Alexis, I apologize for any inconvenience this visit may have caused you. You are correct that we have no record of you by first or last name in any of our systems so I would imagine it is under your husband's. We pride ourselves on our customer service and would be glad to discuss this further. Please reach out to us at (203)248-8110 as we want to hear your concerns and address them in the most suitable way. We look forward to hearing from you.

• R

  Ryan Sobeck

  5.0

  I have used Nero twice now for general HVAC issues I've had with my new house and both times I have been so incredibly pleased with their response. Everything from their scheduling office responses, timely arrival, technician knowledge and professionalism, and (most importantly) price were great. Both technicians (Steven and Dave) that have arrived to do work identified the issues quickly and resolved them in under an hour. They were always friendly, answered my questions, and gave solid advice on maintenance issues. I honestly cannot give enough praise to Nero. For the $125 diagnosis fee of their visit, you'll get your solution and work done for a great price and have the peace of mind knowing it was done right the first time. If you're in the New Haven area and need HVAC work done, Nero should be your first call.

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  Response from the owner

  Ryan, we greatly appreciate this 5-star review! We are glad we could come out to assess and diagnose the issue without any additional costs required for repair at the time of this visit. Our staff is dedicated to providing the best customer service possible and look forward to working with you further in the future. Have a wonderful day!

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