Petro Home Services
Knight, Warwick, RI

Petro Home Services Reviews

3.6 stars based on 128 reviews

Featured Comments:

• D

  David Cowan

  2.0

  The system that Petro installed three years ago has been reliable up to a few months ago and now shuts down at least once per week. Two separate Petro technicians have been dispatched and both have spent more time talking - and in both visits never tried to diagnose and repair my system. The last technician committed to get back to me and I have never heard any followup - my only option is to request yet another service call. Is this what it is like to be a Petro service agreement customer?

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  Response from the owner

  David -We thank you for taking the time to speak with our Customer Service Manager. Based on that conversation we are happy to hear that the issue has been addressed. Feel free to reach out to us should you have any questions. Best regards, Petro Home Services

• A

  Athena S.

  1.0

  If I could give half a star I would. We've had nothing but issues since signing the contract in September 2020. They happily take your money but don't deliver the oil until you call and complain. The technician who's supposed to clean the furnace didn't show up until after midnight and didn't even clean it, the supervisor had to come out to ensure it was done before Rise would come back to install insulation. I can't wait to switch to gas and never deal with Petro again.

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  Response from the owner

  Athena- We understand that our Customer Service Department was able to connect with you in regards to your concerns. Should you need any further assistance, please do not hesitate to reach out. Best, Petro Home Services

• K

  Ken Drake

  5.0

  Emergency oil delivery. I just moved into the house and never heated with oil so they tank was getting low and they made it a point to make sure that there was and emergency fill up a week before I thought it needed it. This was especially crucial seeing seeing as I was away when they delivered it during one of the colder snaps in December. Very professional setting up the appointment and clean on their delivery. 2 thumbs up. 😊

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  Response from the owner

  Thank you for taking the time to leave us a positive rating, Ken. It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with us, and that we were able to meet all of your service needs!

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