Peterson Oil Service
Crescent, Worcester, MA

Peterson Oil Service Reviews

3.6 stars based on 65 reviews

Featured Comments:

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  Hugo A

  1.0

  Big mistake.. We asked Peterson oil to check our oil furnace as a preventive maintenance for the winter in October. The furnace was running but the guy who came out played with the thermostat cables then left.. then The heat was just on continuously...They had 3 different people come out to look and started to charge us weekend hours etc... We ended up paying $1000. Then 2 moths later the boiler failed. They charged us $140 to go out and say.. "The boiler in rough shape and needs to be replaced".Why they did not say that when they asked us to pay for the maintenance few months ago??? Since it was middle Feb with freezing temperatures.. I kept calling them to send me quotes to replace or repair.. they kept promising me but nothing was sent I had to hire another HVAC company. I will never use Peterson oil for oil nor repairs..

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  Response from the owner

  Hi Hugo, I would like to look into this situation, but I am unsure which account is yours based on your visible name. Can you please give the office a call and reference this review? One of the managers would be happy to speak with you. Our number is 508-368-1000.

• M

  Matthew Labbe

  2.0

  Always delivered in a timely manner and never had any issues with ordering, but they mix such a large amount of bio-fuel into the oil that we have had nothing but issues keeping our furnace on this winter. It's recommended no higher than 20% biofuel to be mixed in to keep your furnace running smoothly, then on your receipt you will notice they mix in anywhere between 45% to 85%.

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  Response from the owner

  Matthew we appreciate your review and have many types of heating fuel to choose from which range in biofuel content. If you would prefer a lesser blend we are happy to provide you that option. Please call our office at 508-368-1000 to learn more about all the heating fuels we offer to customers.

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  Torre Mastroianni

  1.0

  Here is Biodiesel “oil” they put in my tank. This caused my boiler to stop working. 18 hours with no heat and hot water is not anything I wish anyone to ever endure in the winter. When they pumped my tank out they tried to say the oil looked thick because of it being cold out. I showed two boiler techs outside of Peterson the pictures and they said there is no way oil should ever look that way even in freezing temperatures. I’m still waiting on my refund for the bad oil. Instead of rectifying the situation right away they send me a bill instead for the service call. If I could give them zero stars I would.

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  Response from the owner

  Torre, All of the fuel we delivered and the service calls were credited on your account. We spoke with you on 3/12/21 and you agreed on all the credits and it was explained to you that the charges would be billed and then credited. The issue was that you wanted us to pay for the fuel that was delivered by another company which we did not agree to. Oftentimes, customers or service technicians that do not have experience with biofuels like we do, are confused about the color of the fuel. The US government requires us to put a dye in the fuel that turns it the brownish-reddish color you see here. It is caused by the dye and does not indicate a lower quality fuel. I can assure that the quality of the fuel is not a problem, and you had received a delivery on 1/26/21 and reported no issues to us.

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