Perfect Star Heating and Air Conditioning
Imhoff, Concord, CA

Perfect Star Heating and Air Conditioning Reviews

4.9 stars based on 1490 reviews

Featured Comments:

• D

  Daniel Callahan

  5.0

  "Professor" Chuck Anderson (who teaches HVAC courses) visited our home and interviewed us. He explained the pros and cons of different approaches and after listening to our requirements and answering all our questions he quoted us a complete Lennox HVAC system (AC and gas furnace) that was exactly what we wanted. He had all the equipment in stock and his team (Hung and Emanuel) arrived on time on the day of installation (and finished quickly). They were friendly, enthusiastic, and very professional and knowledgeable (thank you prof. chuck!). They laid down floor protection (it was raining that day), cleaned up when they were finished, and did not leave a single scrap of material (or any of the old AC or furnace or filters) behind. We were able to schedule installation very quickly (Chuck would have done it next day!) on a day that was convenient for us. The installation Hung performed was really a work of art and he was able to explain all the new features that would be up to the latest code standards. We also received new electrical hardwiring of the furnace, new gas pipe work (for the furnace), new condensate plumbing, and new through the wall wiring to a new thermostat. We also got a sturdy new pad for the outside AC unit. The unit fit perfectly in our small utility closet and the outside AC unit was positioned perfectly in our very small backyard (all new electrical hookup panel provided). Payment of the bill was made very efficient and convenient for us. System is very quiet, as promised. Emanuel worked inside our very crowded home and was able to reach all our high ventilation ducts that he carefully sealed in preparation for our upcoming city home inspection of ventilation efficiency (which Perfect Star sets up for us). Chuck trains his team well and gives them a very effective pep talk every morning (I might start attending his pep talks!). It really shows in the final service and product. I was also happy to hear that they have a shop where they can tear down all the large metal parts of my old system and recycle them. It was really a big load of old equipment that they disposed of/recycled for us. I was especially pleased that sales tax was included in the quote and the final payment matched the initial quote exactly. It is nice to have such a quality company in the neighborhood.

• H

  Harini Thirumalai

  5.0

  It was so easy to schedule a call and a technician was sent the next day itself. This is for their once a year spring cleaning $55 tune up. Gilbert was very polite and knowledgeable. Signed an annual maintenance contract with them. Seems like a very customer focused company.

• B

  Becca Keane

  5.0

  It was very fast and easy to call and make an appointment for a quote (they had same day available!) and a technician named Chuck arrived promptly on time, and was extremely polite and professional. Chuck was thorough and pleasant, and took the time to explain all of our options and made sure our questions were answered. I truly felt like Chuck had our best interest at heart, and even gave us insight on other solutions to our heating and cooling needs. I would highly recommend Perfect Star for any new homeowner, or owners unfamiliar with HVAC systems.

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