Compare Heating & Air Conditioning
Solano, Concord, CA

Compare Heating & Air Conditioning Reviews

4.2 stars based on 17 reviews

Featured Comments:

• P

  Platinum R

  5.0

  We absolutely loved Mark from Compare Air. He showed up on time and was just wonderful to work with. I am recommending everyone to them and will use them again in the near future!

• M

  Mike Gendron

  1.0

  We scheduled an appointment for an estimate and after 2 months Mark from Compare Heating & Air Conditioning finally came out to our house. Mark gave us a quote for a new air conditioner and furnace. We were excited for them to come out and install our equipment but Mark said it would take two more weeks to get an installation date. This was on August 24, 2017. Mark emailed us back a week later and told us that he was pushing back our install date to the week of September 17th. We knew they were busy because of the extreme heat but were a little frustrated that we had been waiting over 2 months to get our A/C and furnace installed. We had some more questions a day after getting our install date pushed back so we emailed Mark and he never got back to us. We waited a couple days and called him on his cell phone. He answered and said he was busy so he would call us back in a couple hours. We waited home all day and we got a call from him about 6 hours later. Unfortunately, he was trying to call someone else and said he would call back in another hour. We tried asking about our install date but he was very rude and hung up on us. He never called back that day. We thought he might call us the next day or the following day but he never did. We finally called his sister who works reception on September 5th and she told us that Mark would give us a call that day. In the meantime, we asked our neighbors on the Nextdoor website if they knew of another HVAC company since Mark at Compare was blowing us off. On September 6th after not getting a call back from Mark even though his sister promised us that he would call back, we decided to call Mark one final time. He was upset that we posted the truth about his company not responding back to us on Nextdoor and he yelled at us and told us to find another company. I guess the truth hurts Mark! I've never had such a bad experience with any company in my whole life and never write anything bad about a company until now. I'm 65 years old, have fibromyalsia and trusted this company since they had good reviews. As far as I'm concerned Mark's treatment of a senior citizen with fibromyalsia who had to endure 2 major heat waves this summer with no air is elder abuse. We waited patiently and tried following up many times without a response from Mark. I hope anyone who reads this review goes with another HVAC company such as Freschi Service Experts who sent someone out the next day for an estimate after Mark canceled on us.

• J

  Jason (Shuley)

  5.0

  Cannot say enough about how good their work is. They did a complete furnace AC install and everything works great. I couldn't believe how quickly the work was done. They are reliable, reasonably priced and extremely knowledgable. Use this company. You will not be disappointed!

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