Penguin Excellence Air conditoning and Heating Services Co.
Mill, Sugar Land, TX

Penguin Excellence Air conditoning and Heating Services Co. Reviews

4.6 stars based on 11 reviews

Featured Comments:

• J

  James Oliver

  5.0

  I called them when my A/C came out. They were able to come very quickly. The problem was diagnosed and repaired very fast. I was pleased with the price. I will definitely use them again should the need arise.

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  Christina Yu

  5.0

  After consulting with a few companies and spoke to a few of my friends they recommended me to penguin excellence with positive words. So Ive decided to take a chance to hire them. They did a great job putting in my new cooling system. Very responsible at what they offer and very reasonable pricing. Saved myself lots of money couldn't be more happy. They had also helped me removed the fence and put it back the way it was in order to put in the unit in addition they also took a trip to Home Depot to replace one of the broken fence all free of charge. Highly recommend to speak with them before hiring any other company.

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  Cheryl Yuen

  1.0

  Worse service ever. We asked him to replace the Ac two months ago and it stoped working yesterday. Then we called him to fix it today. He examined outside and described the ac exhaust pipe was leaking and need to weld the pipe. His solution was to make a hole outside and weld the pipe. We didn’t want to do that and instead we asked him to weld it through the dry wall. When he cut the dry wall open, he bursted out water pipe open and leaks water everywhere. Then he took whole 6 hours to fix the water pipe leak. he asked for $880 worth of the cost which was not previously discussed and threaten us to cut open the pipe if we didn’t pay. We ended up paid him 600 for the broken water pipe and huge hole in the dry wall. Please do not ever ever use his service. We ended up have to pay a few more hundreds dollars on top to fix the dry wall problem.

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  Response from the owner

  Hello Cheryl, my name is Jeff the owner of Penguin Excellence HVAC company. We had tried to follow up with you for any unsatisfaction you had with our service. But you refuse to communicate with us and rejecting our support calls. We tried everything we could to earn your satisfaction. And Im very sorry that we are unable to satisfy you. As my technician explained the situation as well as the cost with you before he proceed with his work. He has also stated that we will not be responsible for the repair of the wall with this option. The cause was most likely due to construction worker had serverly bented the suction copper line and been semented into the brickwall during house build. Over time with higher pressure from R410a puron, restriction and vibration caused a leak from the bented copper line. In order to access and repair the line this must be done. My technician offered you a solution by running a new lineset that does not require causing any damage to the drywall and brickwall. But you denied the option concerning the cost and visual imperfection for the house. So my technician offered you a less expensive solution and explained to you. And you had giving him your consent to go with the less expensive choice before he started with the repair. When you refused to pay my technician and demanded a discount to the work after he had done. Because for whatever reason you felt it was too much with the cost you agreed to pay in the first place. You said my technician threatend you to cut open the pipe. Im sorry this must be a false statement. My technician offered you a full refund for you and restore to its orginal condition if you could find another company that could do the job with same or lower cost. But you denied the refund and kept on demanding for a discount. He did not charge you anything extra or for the water pipe incident that he had fixed besides repairing the copper line and the Puron. And we gave you a discount as you demanded on the service we did to satisfy you. If you ever change your mind and would like to have a conversation. Please give me a call anytime here my personal cell phone number 646-239-4268.

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