Paul's Custom Heating & A/C INC.
WA-702, Roy, WA

Paul's Custom Heating & A/C INC. Reviews

4.7 stars based on 21 reviews

Featured Comments:

• K

  Kim Spaulding

  5.0

  We wanted to stay local to have our heat pump repaired, called Paul's Customer Heating and A/C Inc, because of a cancellation he was able to come to our house the same day. Very professional, very knowledgeable, knew exactly what was wrong, and had it fixed immediately. We appreciated that he did not try to sell us anything we did not need. Service and prices were great, we would highly recommend this business to anyone, and Paul was a pleasure to work with, and if the need arises, we would call again, without hesitation.

• B

  Bodie Rolfe

  5.0

  Paul and Bill are true masters in their trade. So far my experience with them has been outstanding. I bought a new home built in 2018 from a questionable builder. The central heating and air system was piecemealed together. I called Paul’s custom heating and air to come out and figure out why the system was not functioning. Bill came out and quickly assessed the system and worked his way through the air handler and heat pump finding that the compressor was completely seized. He then explained how this should not happen given the system is so knew and he suspects poor craftsmanship and that components are usually not mismatched like this. I truly appreciated the insight and honesty. I will do more business with them in the future.

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  Response from the owner

  Thank you for your review. We are happy you are satisfied with your experience.

• C

  Cyndi Smith

  3.0

  I needed someone to check for a gas leak that PSE said I had. The technician was great and have no issues with the work that was done. What I do have issues with was the lack of communication and transparency. I was told it would be $195 for them to come out and check it, no problem with this, it is what it is. What I did have issues with what the extra $129 charge. It seems that there is a charge on top of the $195 for every half an hour they are here which I was not told about. When the technician could not find a leak after a thorough investigation, he cleaned up and called in. The person on the other end of the phone realized it was only a 10 to 15 minutes visit, so all of a sudden under the house needed to be checked out, although it was obvious from the PSE person where the leak was located. To me it appeared "the boss" wanted to add the extra charge. The technician came from Graham which is about 45 minutes from my house which still left about 15 minutes It seemed like the person on the other end of the line wanted to pad my bill. Let me make this clear, I was charged $334 and there were NO repairs whatsoever done. I believe this should have been covered by the $195. I paid the amount but felt taken advantage of. I am a widow who had a husband who could have checked this out but I had no clue that I could have checked for a leak with soapy water. This company was referred to me by another company. I will not be using them again as I have to be able to trust companies I work with and due to their lack of transparency I cannot.

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