Open To Public HVAC Parts
Plano, Dallas, TX

Open To Public HVAC Parts Reviews

4.9 stars based on 155 reviews

Featured Comments:

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  Mark Van Wagoner

  5.0

  My condenser motor went out. On a Saturday morning. I drove down to the store. Talked to the owner on the way in. Part was ready. They color coded the wires so I knew what to connect and provided all the pieces including zip ties and wore nuts. All at an extremely reasonable price. I cannot say enough about their customer support and friendliness. FANTASTIC EXPERIENCE. Don't got anywhere else

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  Response from the owner

  Good morning Mr. Van Wagoner! At Open To Public HVAC Parts we strive to ensure that every homeowner walks away with the confidence to replace simple things like motors, capacitors, control boards, fan blades, etc. Thank you for the review, we really appreciate you taking the time out to do that and we are glad that we could help!

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  Owen Smith

  5.0

  I’m a DIY homeowner. I thought my HVAC had a bad capacitor and brought it in for replacement. Matt tested it and determined it was still functioning. I described my issue and showed him a video of the sound my HVAC was making. He thought it might be the fan and looked up what parts they had in stock. He had the part he thought it was but model numbers were slightly off. I made a quick trip home, pulled the fan/motor/housing out and took it back up there. Matt took one look and verified that the issue was what he thought it was. He compared the parts and sizes and offered to help me install it in store. The shop had all the tools and bench testing equipment onsite. After a quick part swap and testing of the motor Matt confirmed everything was working as intended. He gave some guidance on the motor as well and said that it’s not ready for replacement yet but might be in a few years and what to listen and watch for. Matt did all this while serving 4-5 other customers and taking phone orders and running the store by himself on a Saturday morning. It’s not everyday you find a shop willing to give you advice, show you what the issue is and offer up remedies, especially if you aren’t a contractor or professional. I highly recommend this place and will be back for any future HVAC needs.

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  Response from the owner

  Good morning Mr. Smith! At Open To Public HVAC Parts we try our absolute best to help you diagnose as quickly and efficiently as we can. There's nothing more frustrating than buying a part and it isn't the issue. It was unfortunate that Matt was the only employee there that day, but he is a one-man powerhouse and knows what's up. He's been in the field for many years so understands the ins and outs of how systems function! We're so glad to hear that he was able to help you and get everything up and running. Thank you so much for the review, we really appreciate the time and effort you put into it!

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  Harold Allen

  5.0

  This place Is awesome, for one single Reason, Matt! I am not an HVAC tech, just a guy with a broken furnace inducer motor, which I diagnosed myself.(not hard considering I could see wheel barely spinning) Anyway, called a tech anyway and got a quote of $1300 to replace inducer motor assembly…no thanks A#1 Air! So I do as I do when looking to save money. First I saw motor was open so should be easy to replace. I googled it and found plenty of tutorials and tips. I saw an HVAC parts place close to me so I emailed them to see if they had an assembly, Matt said no but they had a motor and would install it for me. So I decided I could do it myself. Ordered the part and when it came in, I began removing old assembly and motor. I had much trouble with that because wheel was stuck on shaft. Matt said he could probably get it off, which he did and put the new motor on and a new wheel. I went back home and installed however I could hear wheel rubbing. I diagnosed it as due to a grommet. I called Matt and advised he said to come back, so I did. He determined it was a misplaced spacer. He adjusted and I took home and boom, problem solved. Now a full day before Texas snowstorm 2022 hits us, we have heat and it did not cost me $1300. It only cost about $200 in parts and the kindness and know how of Matt, which is priceless! Thank you again Matt!

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  Response from the owner

  Matt is a wonderful wealth of knowledge! We're so glad that you had a great experience with our staff. We do our best to help homeowners in any way that we can. If you need anything more, let us know and have a great rest of your week!

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