One Way Heating & Air Conditioning
Western, Torrance, CA

One Way Heating & Air Conditioning Reviews

3.9 stars based on 16 reviews

Featured Comments:

• J

  J. S.

  3.0

  We had Justin come out a couple of times to fix the AC unit. He seems like a really nice and polite guy, but we did not appreciate his lack of communication with the status of our work order (he admitted to dropping a ball on researching a part we needed). In addition, he broke MULTIPLE promises to relay his professional opinion about financial responsibility to a realtor. Although I can understand he did not want to get caught between the realtor and customer, then he should NOT have committed to speaking to the realtor when he was going to ignore the promises he made with us any way. We felt betrayed by his severe lack of regard for customer service despite his nice demeanor in person. Melissa, the receptionist, was pretty good about relaying the messages between us and Justin since he never wanted to speak to us directly any more. He was not timely with the report which delayed our work order and, in the end, he did not help with our AC unit getting fixed. Bottom line to the business: Make sure the employees do not disappoint the customers with false promises that they cannot deliver.

• R

  Renee Siemak Obrand

  1.0

  Had a 2 hour block for an estimate scheduled for replacing a furnace and installing new AC. Waited around. No show. Ended up calling them and they said they weren't interested in the work. Based on my experience, seems like they don't want to do installs but rather just small work so wouldn't waste your time. Rude. Not professional.

• J

  John Beauregard

  5.0

  Our gas furnace stopped working so we got recommendations on Nextdoor for local furnace repair businesses. Two people recommended One Way Heating and Air Conditioning. Justin came to our home and diagnosed the problem as a failed electronic part. Justin found a new replacement part in his truck even though our furnace is over 35 years old. So the repair was quick, thorough and reasonable price. I highly recommend them to anybody.

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