One Hour Heating & Air Conditioning of Lee's Summit
Blue, Lee S Summit, MO

One Hour Heating & Air Conditioning of Lee's Summit Reviews

4.9 stars based on 1023 reviews

Featured Comments:

• S

  Stacy Brewer

  2.0

  This was the worst company I’ve ever had the misfortune of working with. While they were available to come out quickly for help during cold weather to fix my furnace-they took FIVE different visits over three days to actually fix the issue and my home was without heat the majority of that time. They blew breakers in my home while here that they said were not their fault and they would not repair that effectively left all of the bedrooms in my house without power and a small electrical fire in the kitchen. So now I will have to tack on an electrician repair because they are unable and unwilling to fix their mistakes. I will never recommend this company to others and hope to never be in a situation where they are the only option. I’ve added photos of one of the surge protectors they blew of two. It’s a miracle they didn’t burn our house down with their ignorance. Addendum: We had an electrician out who showed us where a junction box in our home was recently damaged and stated that he believed the two staff from One Hour (Chase and Josh) had blown our breaker and the next day had run double the voltage through our junction box which caused the surge protectors to catch fire in my home. These two staff with One Hour never be revisiting our home in the future for service. This information was also relayed to management with One Hour. One Hour refunded our cost after this review was posted.

  ---

  Response from the owner

  Stacy, We regret that you had such a difficult and frustrating experience with us. I assure you, it is not typical. I have reviewed the situation with my Operations Manager and understand that it was confusing as to whose fault it was, but we agree that we needed to reimburse you. Let me say, Stacy, that I appreciate your patience with us and willingness to continue your Comfort Club Membership with our company. I promise you that we will do all we can to prove to you that we are the best in the business. Your satisfaction is our priority. If you ever have any concerns or questions about our services, please feel free to contact me personally. Again, thank you for trusting us with your indoor air comfort needs. Denise Kurtz - owner

• K

  Karen Nilsen

  5.0

  These guys are incredible!!! Our heating went out and we called several places who either told us they'd be there soon or never returned our call. One Hour Heating were the only ones who kept their word. We needed a new furnace, as ours was quite old, and decided to replace the entire HVAC system. Cost wise it was a great decision! And having these guys doing the installation was amazing!!! Friendly, honest, on time and professional!!! I cannot recommend them enough! I will continue to call them if needed and recommended them to friends and family!!!

  ---

  Response from the owner

  Karen, Your comments about our company made our day! We are delighted to hear that we were able to get you a new, more efficient system and that you were happy with the installation process. Please let us know if you recommend us to your friends and family, as we do reward our customers for referrals! Be sure to schedule your spring tune-up with us so we can make certain your system is all ready for the summer heat. Thank you for trusting us with your indoor air comfort needs, Karen. Steve & Denise Kurtz/Owners

• P

  Paula Erdel

  5.0

  Vaughn (spelling?) was a gem when I called. Very kind, and compassionate. She listened to my needs. Chase was very thorough and explained clearly what was happening. Appreciate his promptness, and caring attitude. Problem was fixed. Felt very valued as a customer. Thank you!

  ---

  Response from the owner

  Paula, We love hearing your kind comments about Von and Chase. One of our main goals as a company is to treat our customers like family, and we're happy to hear that you felt valued as a customer. Thank you for trusting us with your indoor air comfort needs and we look forward to being there when you need us! Steve & Denise Kurtz/Owners

More reviews (2)