One Hour BROS Air Conditioning Heating
22nd, Bradenton, FL

One Hour BROS Air Conditioning Heating Reviews

4.8 stars based on 983 reviews

Featured Comments:

• J

  Jim Barbour

  1.0

  Don't get scammed by this company! Simple swap out of a 6 yr old air handler motor and this One Hour Air insisted that I needed to buy a new system. Never produced a written estimate for either the repair or the entire system replacement. Called another company after 2 days of dealing with One Hour BROS Air and they came with the motor on their truck, swapped it out in less than a hour for pennies compared to getting a new system. They said they would refund my service call fee because the tech did not use their standard operating procedures, but after more than 2 weeks I still haven't received it. You will pay them to come out for a service call and then instead of fixing they will spend their time trying to get you to replace your entire system. and if you don't bit, they at least made $80 for not even trying to repair your system. The tech acted like he didn't even know how to repair the unit. talking about needing to evacuate the Freon and cutting the copper to get the motor out, which was so incorrect. The unit is made to be able to pull the motor without cutting anything which is what the other company did. RIP OFF unless you want them to convince you into buying a new full system. By the way, I have family that is in the HVAC business, but were out of state. I was being advised over the phone and was the saving grace that kept my from believing their BS.

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  Response from the owner

  Please contact us at [email protected] so we can get this resolved once and for all. I am very sorry you have had to deal with these issues. I would be upset. Please reach out as soon as possible so we can find your client information in our system as your screen name will not pull it up. Thank you, David Cox

• R

  Robert Hopkins

  1.0

  First, I will start with the minor issue. There is a maintenance log attached to the Air Conditioner Unit and that was not signed-off. Second, when it was discussed about replacement of a part, there answer was no and the technician pursued the matter. Third, Every and I mean EVERY time a technician comes out, it needs another part. For all of the parts replaced, I could have paid half of new unit off. Fourth, One Hour Service is non-responsive when we called back from the last service to have some work accomplished and we stated that we wanted performed. Fifth, the technician was asked not to bother me as I was working from home, but insisted to approach. I had another person there to interface with him so he would not bother me.

• m

  mark raible

  1.0

  Tech charged $800+for less than 1/2 hour work and installed $60 part.They said they would give me credit toward a new unit. Until they realized the $800+ was more than they wanted to take off new unit. Office manager was NO help

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  Response from the owner

  Please contact us at [email protected] so we can get this resolved once and for all. I am very sorry you have had to deal with these issues. I would be upset. Please reach out as soon as possible so we can find your client information in our system as your screen name will not pull it up. Thank you, David Cox

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