Official Heating & Cooling
31, Crystal Lake, IL

Official Heating & Cooling Reviews

4.7 stars based on 181 reviews

Featured Comments:

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  David Wisla

  5.0

  The service technician actually just a few minutes early which worked out perfectly. I felt lucky to even get a next day appointment. The service tech got right to work and I was very impressed with his knowledge and professionalism. He knew exactly what the problem was and got right down to fixing it. He was done within a half hour leaving me with my furnace working perfectly and some good advice for keeping it that way. These folks are great. Thanks Official.

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  Response from the owner

  Hi David! So great to hear about your experience! Thanks so much for leaving your review and feedback. Please don't hesitate to reach out if you ever need us again.

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  Lauren Fischer

  5.0

  I had a great experience today with Official. Our furnace gave out in the middle of the night and it wasn't until this morning at 8:00am when the temp had already dropped to 52 degrees that we noticed it. We gave Official a call and they had a servicemen out by 12:30. He was knowledgeable, kind and helped us with the issue right away. Only an hour later we had new parts ordered, picked up and installed. Can't thank them enough for quick service. We will be using them again in the future for our vents and ducts to be cleaned.

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  Response from the owner

  Hi Lauren! Thanks so much for leaving your review. We're thrilled to hear about your great experience and we're so glad to have you as a loyal customer. Please reach out if you need anything!

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  Laura Carlo

  5.0

  We had a great experience using Official Heating and Cooling. Very professional from the beginning to finish. Had a new furnace and air-conditioner installed. Alfredo and his team showed up on time, finished up by 3, left our home without a trace of debri, and took the time to familiarize me with how to maintain our new units. We also had our ductwork cleaned. Same experience. Showed up exactly when we were told he would, cleaned our ducts and was done by noon. We did our research before we chose Official. We read reviews, noted that all technicians were NATE certified, insured, and licensed, had a BBB A+ rating. This was a huge investment for our family, we needed a company we could trust. We are very happy with the service Official provided.

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  Response from the owner

  We're so happy to hear about your great experience, Laura! We will pass your comments along to Alfredo and the team. If you ever need us, please don't hesitate to call 24/7!

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