NRG Heating & Air Conditioning, inc.
Owensmouth, Canoga Park, CA

NRG Heating & Air Conditioning, inc. Reviews

4.5 stars based on 429 reviews

Featured Comments:

• M

  Mattias Fornander

  2.0

  Had an initial great experience getting some help with my thermostat and they indicated I needed a new furnace since it was old and potentially unsafe. I appreciated this advice, signed up for their service plan, and asked them to come back to either service or give me quote. The other technician came over and confirmed that I should get a new furnace since my current one was just too old. However, we had just had our whole house painted and he left a big mess of black marks and scuffed paint when accessing the attic. I reached out over email and phone to see how they would handle it. I got a call from the tech but he was too busy but he would come back later to clean it. Nothing after that. I emailed service with pictures and they said they would look into it. I got a call from a manager wondering if I was ready to move on the quote but she had to leave for the day and then nothing. I keep getting outmated texts and emails to give reviews which is annoying, since I'm just looking for them to simply clean up the mess and pay for repaint. At this point I don't trust NRG to do a good job so moving on and having the ceiling repainted. Too bad since my initial experience was good but they feel too big and unresponsive.

• K

  Kannika Stoor

  5.0

  Last Saturday I had new equipment installed by Jose and Frankie. They are nice and professional And I learned some new things by them. They give advice and show me from they experience and that was nice of them. They did the work and cleaned up afterwards that very nice of them. Even that were there job to clean up after .and I still thank you for that. Now my family will get a nice clean air in the house. I told family members and friends about it.. and seem interested.. so you guys might get some call. 😊 thanks again NRG.

• T

  Terry Burstein

  1.0

  Run, don't walk!! Do not use NRG Heating and Air Conditioning! Firstly they charge you $159.00 booking fee to clean air conditioning ducts, which they refuse to refund, even if you never use their services. I had to cancel a week after making an appointment due to contracting Corona virus (Omicron) and they were unwilling to refund me. Initially they told me it was no problem to get a refund and they wished me well and said that a refund check would be mailed. When the check didn't arrive, I called again and was told that the lady who writes the checks was at lunch but she would call me back when she returns. She never did. I called the following day and was told that the lady who writes the checks is out of the office and that they are running on a skeleton staff due to Omicron. They suggested I call back the following week on Monday when more people were back at the office. Finally they called me back and suddenly their tone changed and the rude woman told me that they never give refunds, not even for covid. So here is the lesson: if a company asks for your credit card information before arriving to do the work, that is fine, AS LONG AS THEY CHARGE YOUR CARD AFTER THE SERVICE HAS BEEN PERFORMED! It is unethical to charge a customer for doing nothing. This is a huge red flag. Never pay deposits or fees for work that has not yet been done. Terry B

More reviews (7)