Northern Lights Heating & Cooling Inc.
125th, Stanwood, MI

Northern Lights Heating & Cooling Inc. Reviews

4.6 stars based on 17 reviews

Featured Comments:

• S

  Sherri Jordan

  5.0

  He came and saw the parts we needed and went and got them. He stayed for quite some time. We are happy with the repair and thankful that he stayed so late.

  ---

  Response from the owner

  Thank you for your review. We appreciate your business.

• M

  Mike Korpal

  2.0

  The ignitor went out on my furnace around 10 Saturday night as a ice/snow storm was just setting in. Called Northern Lights and the gal took my information and said the tech would call me within 20 minutes. He did, but said he was swamped and wouldn't be able to get here until sometime the next day. I told him it was the ignitor and gave him the brand of the furnace. He said he would diagnose the problem when he got here. He said he would call between 9 & 11 to let me know when he could get here. Never called, never showed up. I ordered the part on line and had the furnace running 15 minutes after the part arrived. When someone says they will call me, I expect them to call me.

  ---

  Response from the owner

  We are glad you got your system up and running. We pride ourselves on a fast response time. We are sorry that we were not able to get your call in the time you requested, we were booked out due to the overwhelming call volume due to the storm. We dispatch our calls in the order in which we receive them.

• J

  Judy Reed

  5.0

  We had a great experience with Northern Lights. Our furnace's blower motor went out, and we had no heat on one of the coldest nights of the year (a Sunday). Monday morning we called another local heating contractor who had serviced our furnace the month before, but did not get a return call for a couple of hours, so called Northern Lights.They called us back in good time, were there when they said they would be that afternoon, did some maintenance, and said they would be back again early the next morning with a replacement. They arrived right on time and fixed our problem. The technicians were thorough and professional. We will definitely call them again for both routine maintenance and furnace problems!

More reviews (2)