North Central Florida Air Conditioning
Newberry, Gainesville, FL

North Central Florida Air Conditioning Reviews

4.6 stars based on 128 reviews

Featured Comments:

• J

  Jessica Kennedy

  5.0

  Very thorough job , tech was very informative and professional. All around fantastic job! I highly recommend them for maintenance and Shane for service tech.

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  Response from the owner

  Thank you

• A

  Allan Rafford

  1.0

  North Central Florida Air Conditioning is a scam. I purchased a brand new ac unit 9 months ago and was supposed to be under warranty, parts and labor. The unit stopped working so I called their office to get a tech to make the repairs. The dispatcher only asked if I needed someone tonight or in the morning. So of course I said tonight. The tech gets to my home and informs me that the service is "after hours" so there is a mandatory $120 service fee and the parts are not covered under the warranty since they are "universal" parts off the truck. I called their office and the rude dispatcher said "I asked you if you wanted a tech tonight or tomorrow?" which I was supposed to somehow know that meant a $120 service fee would be due and the $230 in parts would not be covered by the warranty. Deceptive business practices and faulty work by North Central Florida Air Conditioning.

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  Response from the owner

  Mr Rafford, I apologize for this. There is no excuse for this. The reason this happened is because due to the extreme labor shortage, we had to outsource our after-hours call center, which is 22 years of service we had never had to do. I will be starting a new search on Monday to replace this service. Thank you for bringing this to our attention. I will refund you the entire amount on Monday and file the warranty claim with the manufacturer. Please call the office to confirm the names warranty is under for us to process everything. Again. I apologize you experienced this and thank you for bringing this to our attention.

• J

  James Young

  5.0

  We noticed that the house was getting warmer yesterday afternoon so we called North Central Florida Air Conditioning as they had installed the new system about a year ago. As usual Morgan and everybody else in the office were super nice and professional. Jeremy Shulrr from North Central Florida Air Conditioning responded within several hours of our call. He came in and quickly diagnosed the problem and ordered a complete new blower motor and fan assembly. It came in this afternoon Jeremy quickly swapped out the assemblies. Now after only one day with having to order a new assembly, as i write this i'm chilled in my still damp clothes. The house cooled down that quickly. Jeremy even took the time to tell me how to reduce the odds of this happening again. (As i know from my experience in my own business as a sound system technician lightning is very unpredictable. Even a strike on a power line some distance away can cause a surge that can skip multiple electronic devices and hit just one.) I appreciate his sound advice. No pun intended.

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  Response from the owner

  Thank you James.

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