Neal's Heating & AC
Creek, Round Rock, TX

Neal's Heating & AC Reviews

5 stars based on 502 reviews

Featured Comments:

• M

  Mary Clark

  5.0

  Neal’s installed our new HVAC system in March 2022. My husband and I recently purchased our home and knew we would likely need a complete HVAC replacement sooner rather than later. We called Neal’s to come check our old systems and give us a quote for a new system. One of our units used R22 so we realized we would need to replace it as Freon is hard to get for those and it was low. Our upstairs unit was functional but not great. Jesse helped us understand our old units and advised us on how to improve the heating and cooling in our home. After some thought and many questions, we decided to replace both our upstairs and downstairs units with Carrier Performance systems. Neal’s was able to get us in the same week we signed the contract and our install was done in one day. Arturo, Gersham, Noe, and Jesse did a great job on our installations. They were respectful to our home, taking care to protect our home from damage and we were blown away at how much nicer the interior and exterior units looked. These guys take the time to really make everything look great. Our systems are running well so far and we’ve already seen an improvement in the humidity levels and cooling in our house. We also appreciated the text alerts for scheduling and arrival. Before and after photos.

  ---

  Response from the owner

  Thanks for sharing a great review Mary.

• A

  Alexis Barone

  5.0

  My AC stopped generating cold air so upon referral from a neighbor, I contact Neal's Heating & AC. From my initial conversation with Chris - who answered my cold call immediately - my experience with Neal's has been fantastic. Jesse and Noe were dispatched same day to diagnose the issue, and were extremely patient in the 200 questions I asked about what they were doing and what everything meant. Ultimately had to have my compressor replaced, which they did next-day. They showed up on time, were professional, knowledgeable, and efficient. I work from home so I appreciate when professionals do what they say they're going to do. 10/10 would recommend for all of your AC and heating needs.

  ---

  Response from the owner

  Thanks for the awesome review Alexis 😀

• J

  Jordan Wayne

  5.0

  I came to Neal's after a not-so-good interaction with another HVAC repair/installation company. Neal's sent out someone to give me information on my current system and gave me multiple quotes based on what I wanted to do. After accepting their quote, they came out on a Saturday morning (I had been without heat since that Monday and temperatures were dropping into the 20's). The removal, installation, and cleanup only took from 9AM-2PM and looks incredible. Finally, they took the time to go over every part of their installation and ensured I understood the operation, maintenance, and warranty for everything. 5 stars in Professionalism, Service, and Customer Communications

  ---

  Response from the owner

  Thanks for sharing Jordan.

More reviews (2)