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Neal's Heating & AC

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This page contains information related to Christianson Air Conditioning and Plumbing in Henna, Round Rock, TX which locates in your area. You can discover information of the hvac repairing service like opening hours, addresses, phone numbers.

Christianson Air Conditioning and Plumbing in Henna, Round Rock, TX | HVAC Near Me

We bought a brand new house in 2019 so the HVAC system installed by Christianson AC is not very old. The system is under warranty as far as most parts but labor is not. We had them come out to find out why our house is not heating. The technician came out, said he did a temporary fix but had to order the part and charged us $95. We were called a couple of days later to see if we wanted to have them order the part and install it. We said yes. The part came in a few days later and scheduled him to come out to replace it. After spending about 10 minutes installing it and $200 later he said he was done. That night we still had no heat. Same issues with the furnace. So for starters, I do not believe their technicians should not be trusted to troubleshoot or service their systems. We also called Kurt to discuss the issue early in the day after leaving him a voice mail and he does not feel it is important to return calls which matches up with poor customer service. I would not recommend this company to anyone!

They do not communicate properly, finally came to install weeks late and they didn't even if is the job. The worst part is they didn't say anything about not finishing it and now they won't respond. Do not use them.

Christianson sent a Plummer to my elderly mothers house to check on a leak she had. The Plummer barely looked around and claimed the leak was coming from the AC unit that was located in the attic and scheduled an AC tech to come out. One was not available for 4 days which means she would be without water for 4 days since it had to be cut off to stop the leak. Once she informed me of this I called Christianson on her behalf. Her AC unit is not in her attic. I had another AC company come out the same day and was told that the leak was in the wall and was not an AC issue. Christianson refused to send the Plummer back out to check again and said she had to wait for the AC tech which would be in 4 days. This is unacceptable when she already paid the $150 free for the Plummer to come out. I canceled the appointment and called anther Plumbing company that could come out the same day.

I am part of their bi-annual HVAC system check-up and love it. The employees are always very professional, nice and thorough. I highly recommend them.

I used them a few months ago to replace the indoor unit at a rental home and the install went great.  I was very pleased.  And I was happy to find a company I could rely on to do a good job.

Fast forward to yesterday, I called them to check a Trane unit at another home.  The fee to come out was a reasonable $75.  The tech came out and found that a mouse had chewed through a wire at the outdoor unit.  They wanted an additional $120 to splice in a new wire and reprogram my thermostat.

When I asked why the thermostat would need to be reprogrammed, he stumbled over his explanation, finally saying the error codes needed to be cleared.  I know for a fact that you only need to reboot the thermostat via the wall switch to clear the error codes (I was right, btw).  He calls me back and agrees to just change the wire for $80.  Fine.  It's still expensive, but at least it'll be done.

When I checked the job this morning, I could see the old wire leading right up into the unit.  I'll edit this if I find a spliced in wire when I check tomorrow morning, but I assume he just used the slack in the wire to reconnect to the control board.

In addition, he broke the plastic housing on top of the condensor in two places, and left the sharp edge of the panel rubbing against the wires going into the unit.  See the photos.

When I called to complain this morning, the service manager told me it was his honest opinion I had intended all along to find everything wrong I could with the job so that I could get out of paying for it.  At least he agreed to refund the entire amount, but now I have an outdoor condensor that looks broken as I try to sell the house.

I have all the calls recorded in case anyone in management at Christianson wants to hear them.

Horrible customer service. Our AC went out on a Sunday and when I called I was told they would come the following day between 8am and noon to fix it. We got a call at 9am that they would be coming by, but no one showed. The tech told us they had been knocking bit no one was answering. Turns out they never updated our address and sent the tech to the wrong house. We called the office to update our address and they then told us they had sent the tech to the next stop, and now we were moved to the last stop of the day, even though it was their fault. We never got an apology from them for messing up our appointment and got the run around any time we called to get an ETA. With two little kids, we couldn't stay in a house that was 90+ degrees. By the time 6pm rolled around they still hadn't shown up.

We ended up calling a different company to come out because of how horrible this was. I understand mistakes happen, but not apologizing and putting us at the end of the day was not the answer. I will not be using them again after this.

Unreliable and unhelpful, call Airtron instead. My AC went out on a Sunday afternoon, I called Christianson up and they said the soonest they could make it was
first thing Monday morning. I heard nothing back from them until about 11am on Monday and it was the tech calling saying they have been knocking on my front door and no one was answering. I go out and look and no one is at my house. The person who scheduled the service put in the wrong address. The tech said he had to cancel the ticket and move on (despite the fact that he was only about 2miles away) and that the office would call me. Their schedule person called and told me they're re-entering my info but that I was being put at the end of the queue for that day (even though this was their mistake). Around 5pm I call again since I still hadn't heard from them (my house was now about 90⁰ inside) and I was told that my appoint would be handled anytime from 1pm to close of day, at which point I was told close of day was 5pm (about 5min from then). Finally at 6pm, I still hadn't heard from a tech or the office so I called and just canceled the visit. I have a 2 month old and a 2 year old so we needed to now leave to get a hotel because the house was way to hot for them to stay in. Clearly Christianson didn't want my business and I didn't want to give them my money.
I called Airtron and they sent someone out that evening.

The service technician was on time, courteous, thorough, knowledgeable and answered all of my questions.

My experience was very poor. I had requested an emergency air conditioning repair and they had promised to show up within 24 hours. However, they didn't show up. I called the service helpline and the behavior I received was extremely rude.

I have to deal with them because my builder warranty is through them. It has been a harrowing experience.

DO NOT USE! I wish there was an option for zero stars. For being as big a company as they are, you would think they’d be a little faster. I normally would not have even called this company, but since our home is under warranty, this is unfortunately who they use. They couldn’t come out the first day our a/c went out, so we had to wait another day. Took off work only to have a tech come out and tell us it would be ANOTHER day for them to order the part. You’re a huge company and you don’t have the part?! And now we must take off another day of work. Christianson is a joke!

Christianson Air Conditioning and Plumbing
Henna, Round Rock, TX

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