MPE Services - Florence
47, Florence, AL

MPE Services - Florence Reviews

4 stars based on 75 reviews

Featured Comments:

• A

  A B

  5.0

  Had an after-hours plumbing emergency. Called MPE and Coby King was at my door within the hour. THANK YOU!!!

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  Response from the owner

  Thank you for trusting MPE Services. We are happy to have helped!

• A

  Alice Smith

  3.0

  MPE s a large company and they claim to do HVAC, electrical, plumbing, security systems, and who knows what else. They take the money the locals pay them for services and buy up rental properties and run that also out of this office. When you call it sometimes it takes them 2-3 times of switching you around to people before you can get an appointment for what you are calling about or to pay a bill. Their plumbing services should get a 0 star review. We have had no success with the plumbing part of MPE at all. We work out of town and so when we called a plumber to our home for a dripping sink and a toilet that the flush handle was messed up on they came out and we paid the bill and we shut the water off at the main while we are out of town working and when we got back in town and it was dripping when we turned the water back on the girl who answered the phone stated they only guarantee the work for 30 days only! They said I would have to pay an additional fee to have it fixed when it was not fixed the first time. Later we called and they never showed up so we called another plumber and had it fixed. I wouldn’t recommend the plumbing services part of MPE at all. It’s also hot or miss with the HVAC team as well. We paid a membership fee to the young boys that came to our personal home to service and maintain our Hvac systems and it was suppose to also go toward any parts and they stated they would be out to clean the coils annually and check it and we never saw them again so I cannot currently say I would recommend this side of MPE. The boy service I have had that was a 5 Star was the electrical service i received from Terry and Russel. The electrical side of MPE I was very happy with on the house we bought for our child. I felt that this portion of MPE was great but may no longer be since I know some of these guys no longer work for MPE. If you need electrical done I would ask for Russel or Terry to come out. Again unless things change I would not at this present time have these guys do Hvac or plumbing for you since it’s guaranteed for 30 days because if it starts back leaking or dripping they won’t honor their work. As most of you know if you are local jobs are scarce in Florence and so is pay so we have no option but to work out of town so a company that doesn’t honor their work when they know you are not home 3 days out of a month of that isn’t a good company to do work with. It also took me calling 3 times to get the verdict on that they only cover their plumbing work for 30 days but another plumber said they are suppose to warrant for one year. This is my experience with the plumbing and the Hvac people taking our membership money and never seeing them again.

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  timebak1

  5.0

  Called MPE to get my Generac 22kW whole house generator system serviced. Chance Gore was the technician that came to our home. He was right on-time and performed very thorough service, inspection, preventive maintenance, and test of our generator and transfer switch. I was very impressed by his knowledge of our equipment, his professionalism, the neatness of his work, and his politeness. I purchased a service contract for the generator system and the cost is a very good deal for this level of service.

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  Response from the owner

  timebak1, thank you for taking time out of your day to write this kind review. We appreciate you choosing us to perform this service for you. Anything else we can do, please don't hesitate to call! -MPE Services, Your One Call Solution

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