Mountain High Plumbing Inc
6th, Flagstaff, AZ

Mountain High Plumbing Inc Reviews

3.5 stars based on 47 reviews

Featured Comments:

• d

  derekmango81

  1.0

  Trust the one star reviews on this one. The technician didn’t call back in the time frame they promised, when I called back to have them page him again to call he did within minutes. The technician was extremely rude and unprofessional. There’s no way I’m letting him into my house. Also the technician didn’t ask for any details, which is odd because they typically ask what type of water heater and size for replacement. When I asked him follow-up questions he just got indignant with me. He was completely unwilling to give any kind of timeframe at all, in fact the best he said he could do was call me when he was on his way. I asked if he can give an hours heads up because my life needs to continue and he just was completely unwilling to understand or do anything to help. When I called back to cancel the appointment all together the operator just said OK to my feedback and that was it. You would think customer service would be a little bit better here. Don’t waste your time here.

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  Response from the owner

  I sincerely apologize for the inconveniences. We have had 3 technicians out sick (one with Covid) since the week before thanksgiving. The last couple weeks we have done the best we can to keep up with the multitude of calls we have had since then. Most of technicians are running 12-15 calls a day just to keep up with the workload. Once again, i apologize.

• c

  christine cazares

  4.0

  Demarcus called before he arrived. He was on time, professional, friendly & very helpful. I will be calling them again for my plumbing issues. He did a great job getting my plumbing issues taken care of! 👍👍👏👏

• S

  Seth Muller

  4.0

  I have been using Mountain High Plumbing since my first house I bought in Flagstaff in 2004. I have not had a problem with scheduling and they've been quick to respond to emergencies. The service people they send are always friendly, and they work swiftly to fix the problem. I recently needed a new disposal with a tricky install and the guy Tony had it done in 15 minutes with minimal labor costs. While here, I asked him to check out a toilet that kept cycling and he gave it a quick repair without an additional charge. He offered me some money-saving advice for a future replacement on the toilet that would be needed soon, which I appreciated.

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