Moore Mechanical Heating & Air Conditioning
Trinity, Dublin, CA

Moore Mechanical Heating & Air Conditioning Reviews

4.9 stars based on 312 reviews

Featured Comments:

• D

  Darryl Yee

  5.0

  Moore Mechanical's entire staff was prompt, polite, professional, and efficient. Our 30-year old heater failed on Friday night during a recent cold wave. I called Saturday morning and a member arrived within two hours to help us decide what we needed. There was no pressure to purchase more than we needed. We purchased a new heater, coil, and air conditioning unit on Saturday, called to schedule installation on Monday, and the work was completed in one day the following Wednesday. The final price was exactly as quoted. Everyone was very professional and followed all Covid and cleanliness protocols. I especially like their alert and tracking system which sends you a text of the technician's name, confirms their arrival time, and allows you to actually track their arrival in real time. The entire experience was seamless.

• J

  Jill Molina

  5.0

  We had a great experience with Moore Mechanical. They definitely tried to do everything possible to get our furnace repaired as soon as they could. Jesse the service person is an expert and diagnosed the problem quickly. The part had to be ordered but as soon as it came in it was sent out to a technician who came to my house immediately installed the part. I can’t say enough great things about this company.

• D

  Doug

  2.0

  Despite MY written description (and photos) of our Carrier HVAC leak - where I actually identified the 'what and where' - Moore Mechanical still charged us a $125 "diagnostic fee". Not a remote diagnostic...and not an on-site diagnosis for that matter, because I found it for them. So they came out to replace a PVC vent pipe that they had installed poorly (why else would it leak in 3 years?) - it wasn't even under pressure! So much for their 10-year parts and 5-year labor warranty. What good was it? I suppose they at least showed me the 'why' - their pipe union came apart and leaked! This latest leak caused significant rust in our HVAC system. Moore's repair should have removed (or treated) the rust - they didn't even touch it! Our relatively new HVAC system - with new insulated/microbe-resistant ducting - now smells like rusted metal each time the blower comes on. While this company has competitive installation prices, their maintenance and repair fees are far too high. Worse, their workmanship is not what they claim. It's been a hassle working with this company where their motto is "Service the Way It Used to Be." We've now had two significant leaks in our 'top-of-the-line' Carrier HVAC system in three years. I've repaired the first one (after the CEO 'OK'd' my re-piping plan. I pity people who don't have the time, skills or tools to make these repairs - because you'll pay too much (of course, so did I)...and still wonder about the results.

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  Response from the owner

  Hello, Doug. We apologize for any inconvenience during your experience with Moore Mechanical and we appreciate you taking the time to leave a review to help us improve. We strive for complete satisfaction with our customers. We will share your experience with our team to make improvements to best serve our customers.

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