Mission Air Conditioning & Plumbing
Oaks, Houston, TX

Mission Air Conditioning & Plumbing Reviews

4.8 stars based on 1163 reviews

Featured Comments:

• A

  ADRIEL R.

  5.0

  Great after hours response and affordable fee. We needed our A/C inspected on a holiday, Mission responded immediately and had an on-call technician out to us same-day. Even though our system repairs could not begin the same day (due to an extensive leak) the technician was great in pointing out next steps and providing us an estimate. Great experience over all!

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  Response from the owner

  Hey Adriel! Thanks for taking the time to leave a review. We take pride in offering outstanding after hours responses, and standing by every aspect of our work. We're glad that you got the five-star service that you deserve. We look forward to more opportunities to continue serving you in the future. Have a great day!

• S

  Sonia Almendarez

  1.0

  This might be the company to call for routine maintenance, but if you need a repair, my suggestion is to call someone else. Their ability to diagnose a problem, responsiveness, and effectively communicate deserves ZERO stars. I called because the vent supplying my kitchen/dining area had no air flow, causing my downstairs to be significantly colder than upstairs. When the tech came, he said he would need to cut the sheetrock in order to visualize the duct. The charge was $225 for that. I agreed and paid. The first cut attempt in the kitchen was unsuccessful so he made another cut in the bedroom closet (see pics). After running a camera and taking pics in the duct, his assessment was that the low flow was due to the duct being clogged with insulation (which is actually listed as ROOT CAUSE in the estimate). In addition to needing this repair, I was also interested in getting a quote to replace the ac and furnace because I had recently purchased this home KNOWING that it had an aged system. For this, a different tech came to assess and gave me a quote for 12k to replace. He even mentioned that I was "good for the time being. Your unit is still working." On the day of the repair, I was there to meet the tech, let him in, then left for work. I received a call from him later that afternoon saying that the repair was complete and air flow was restored....only for me to come home later that evening to a cold downstairs. There was absolutely no difference in the amount of air flow to that particular vent. I called to let them know and they offered to send a "more experienced" tech to troubleshoot. When that tech came, all I got was "it could be this, or it could be that,...he also mentioned something about a damper," and was told the service manager would contact me with an estimate. I had to call several days later to find out when I might expect the estimate. When I received it, it was an estimate to REPLACE the entire system. When I was finally able to speak to the service manager, he said "my guys told you the unit needed to be replaced." My response..."Uh no...they did not. They told me the problem was the duct being clogged (see invoice again). I'm actually the one that inquired about the cost to replace." In the meantime, I received an invoice for $525...the cost to remove the insulation from the duct, i.e. "repair" the air flow. These back and forth service calls began on January 4th. Over a month later, I'm out $750, and the only difference I notice is the 2 gaping holes in my sheetrock! My lesson learned: Read the lowest Google ratings too. As you will see in this case, there are several recent 1-star ratings with very similar experiences as mine. Poor response, high fees, lack of communication, etc.

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  Response from the owner

  Sonia, we are sorry for the disappointing service. We have called and emailed a few times in the past week. We still would like to help with this. Let's talk.

• K

  Kevin Spruiell

  2.0

  Josh, the plumber that performed the service, was absolutely wonderful. Very pleasant and experienced and resolved the problem professionally and without incident. However, the price that Mission Plumbing charged was completely outrageous and ridiculous.! They wanted to charge me almost $400.00!!! Totally ridiculous to unclog a kitchen drain. We loved Josh but will never use this company again because of their prices!! Again, the plumber Josh was amazing but I do not approve of this company's charges.

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  Response from the owner

  Hi Kevin, Thank you for taking the time to leave us a review. We're glad to hear you had a great experience with Josh! We're sorry to hear our pricing structure does not meet expectations. With labor and parts shortages, we've had to make changes to our pricing structures. We understand your frustration and we hope you'll give us another opportunity to earn your business down the road. Thank you again for taking the time to share your review with us, we're glad to have your feedback.

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