Metropolitan
York, Union City, NJ

Metropolitan Reviews

3.9 stars based on 15 reviews

Featured Comments:

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  Rachel M

  1.0

  Called to ask about repairing my Friedrich A/C unit. Arturo told me what he thought the problem was, I asked him what details I shared led him to his diagnosis. He became offended that I asked him this question and suddenly said he refuses the job. He said "some customers are better to stay away from." Even after that, I responded kindly and apologized if something I said offended him. He told me "good luck, find someone else." It was insulting and unprofessional. I said nothing inappropriate or disrespectful. I've never heard or experience anything like this. Literally, impossible to work with him.

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  Response from the owner

  Rachel this is not the experience we want you to get from us. We have spoken to the employee and he explained to us what the situation was. We apologize for the inconvenience. We hope you will give us a chance in the future thank you.

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  Randi Walz

  5.0

  THE BEST AIR CONDITIONING SERVICE EVER!!! HELPFUL, RESPECTFUL OF MY TIME, REASONABLY PRICED AND KNEW EXACTLY WHAT NEEDED TO BE DONE. My 18-year old Friedrich A/C needed a knob and I'm in NYC. I found them on the Friedrich website for authorized repair. I spoke with Arturo who knew what I needed and was interested in helping me. He serviced my A/C, brought me a new knob (didn't charge me for that), and was priced fairly for the service call. It's a pleasure to put in a compliment for truly exceptional service. He made an appointment that was convenient, called me 15 minutes before and was on time and was knowledgeable, and fixed what was broken. He also was COVID safe. KEEP THE GOOD WORK ARTURO!

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  Martha Khelil

  5.0

  Had a great experience with this company! I called to get my AC fixed and they fit me in their schedule extremely fast! The tech came out and immediately knew my issue, said it would be a quick process about a week and I had my AC back with no noise and cooling properly! The tech was very informative and the office woman was happy to answer any questions I had before the service men came out. They dont give you an exact time that they will arrive but the did show up in the time window they provided and called in advance! Highly recommend

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